Logo for Team Leader Temp Role Government Grants

Team Leader Temp Role Government Grants

Hays | Contact Centres
Parramatta, NSW
A$62.66 p/h
Call Centre & Customer Service → Customer Service - Call Centre
Contract
Hybrid

Posted 2 days ago


Team Leader - Government sector Grants Customer Service and Claims

Parramatta Hybrid working
$62.66ph plus super
35 working hour week mon-fri may include some Saturday.
mornings
3 month contract may extend
Disaster relief Government department

About the Role
A Government Organisation is seeking an experienced Team Leader to manage a high-performing customer service and grants assessment team. This role involves assessing customers for disaster relief grants and ensuring efficient and effective service delivery in a high-volume environment.

Key Responsibilities

  • Lead, support, and motivate a team of customer service and grants officers to meet KPIs and service targets.
  • Oversee the assessment of disaster relief grant applications, ensuring compliance with government guidelines and policies.
  • Provide timely and accurate advice and assistance to enquiries and correspondence related to disaster relief grants.
  • Monitor team performance and provide regular coaching and feedback to enhance service delivery.
  • Manage escalations and complex customer enquiries with professionalism and empathy.
  • Collaborate with internal stakeholders to resolve service issues and improve processes.
  • Ensure adherence to policy, procedures, and compliance standards.
  • Maintain reporting on team performance and contribute to operational planning.

About You

  • Proven experience in a team leader or supervisory role within a high-volume customer service or grants or banking environment.
  • Strong people leadership skills with a focus on coaching and performance improvement.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, high-volume environment.
  • Understanding of government processes or experience in the public sector (desirable).
  • Tech-savvy with knowledge of CRM systems and Microsoft Office suite.

Work Schedule

  • Monday to Friday, based on a 35-hour week.
  • Hybrid work model: 3 days in the office and 2 days from home once trained, with flexibility to work 5 days in the office if required.

Location
Parramatta, NSW
Application Process

How to Apply
If you are a proactive and detail-oriented professional passionate about leading a customer service and grants team in a high-volume environment, we want to hear from you. Apply now with your resume.


About Hays | Contact Centres

Ringwood, VIC, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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