Customer Service Team Leaders

TRS - Public Sector
Sydney, NSW
A$62.66 p/h + Super
Call Centre & Customer Service → Management & Support
Contract
Hybrid

Posted 3 days ago


Customer Service Team Leaders - NSW Government

We are seeking three experienced Team Leaders to support a high-impact government program focused on grants assessment and service delivery.

Key Details:

  • Assignment Duration: ASAP start (pending police check) anticipated until 30 September 2025
  • Pay Rate: $62.66 per hour + super
  • Work Hours: 7 hours/day, 35 hours/week, Monday–Friday (between 8am and 5pm)
  • Location: Hybrid – work from home and 2 days per week at one of the following offices: Sydney CBD, Parramatta or Gosford
  • Note: Candidates must be NSW-based with access to high-speed internet. Interstate applicants cannot be considered.

Your Role:

As a Team Leader, you will oversee and coordinate a small team within a grant assessment function, supporting timely, accurate, and compliant service delivery. You’ll play a key role in guiding team performance, improving capability, and ensuring operational goals are met.

Key Responsibilities:

  • Lead and manage a small team, allocating and coordinating workflows to meet performance targets
  • Support and oversee assessments of complex grant applications
  • Conduct investigations and ensure compliance with relevant policy and eligibility criteria
  • Liaise with internal and external stakeholders and represent the team in relevant meetings
  • Prepare, review, and maintain high-quality documentation and work instructions
  • Provide training and coaching to support continuous improvement and capability building
  • Contribute to broader project deliverables and reporting requirements
  • Source, compile and manage data to support reporting and insights

About You:

  • Proven experience in team leadership within a fast-paced, service or compliance-based environment
  • Strong understanding of assessment, eligibility, or regulatory processes (grants experience highly regarded)
  • Excellent communication, problem-solving, and stakeholder management skills
  • Ability to mentor and develop staff while meeting KPIs and service standards
  • Comfortable working in a hybrid environment with high self-management and accountability

If you have relevant skills & experience, please submit your latest CV in Word format.


About TRS - Public Sector

Melbourne, VIC, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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