Customer Service Team Leaders - NSW Government

We are seeking three experienced Team Leaders to support a high-impact government program focused on grants assessment and service delivery.

Key Details:

• Assignment Duration: ASAP start (pending police check) anticipated until 30 September 2025
• Pay Rate: $62.66 per hour + super
• Work Hours: 7 hours/day, 35 hours/week, Monday–Friday (between 8am and 5pm)
• Location: Hybrid – work from home and 2 days per week at one of the following offices: Sydney CBD, Parramatta or Gosford
• Note: Candidates must be NSW-based with access to high-speed internet. Interstate applicants cannot be considered.

Your Role:

As a Team Leader, you will oversee and coordinate a small team within a grant assessment function, supporting timely, accurate, and compliant service delivery. You’ll play a key role in guiding team performance, improving capability, and ensuring operational goals are met.

Key Responsibilities:

• Lead and manage a small team, allocating and coordinating workflows to meet performance targets
• Support and oversee assessments of complex grant applications
• Conduct investigations and ensure compliance with relevant policy and eligibility criteria
• Liaise with internal and external stakeholders and represent the team in relevant meetings
• Prepare, review, and maintain high-quality documentation and work instructions
• Provide training and coaching to support continuous improvement and capability building
• Contribute to broader project deliverables and reporting requirements
• Source, compile and manage data to support reporting and insights

About You:

• Proven experience in team leadership within a fast-paced, service or compliance-based environment
• Strong understanding of assessment, eligibility, or regulatory processes (grants experience highly regarded)
• Excellent communication, problem-solving, and stakeholder management skills
• Ability to mentor and develop staff while meeting KPIs and service standards
• Comfortable working in a hybrid environment with high self-management and accountability

If you have relevant skills & experience, please submit your latest CV in Word format.