Operational Team Leader
Rate: $62.66 per hour plus super!
Types: Temporary, 3 months (Potential extension)
Hours: Full-time , 7 hours a day, 35 hours a week
Location: Gosford. Hybrid Options

To note: Candidates can only be submitted by ONE agency for this role. By clicking APPLY you agree to be represented by Hays Recruitment for this position.

Your new company

Hays has partnered with a state government organisation to fill multiple roles in Gosford, with the option to also work out of Paramatta or Sydney CBD. This well-known and supportive organisation is a household name, with sites across NSW. They value exceptional customer service above all.

Your new role

• Manage and lead a team by allocating and coordinating workflows and identifying best practices to ensure service delivery standards are met.
  
• Support assessments of complex grant applications to meet eligibility requirements.
  
• Attend meetings with representatives of the Grants Manual Assessment Team.
  
• Conduct complex enquiries, assess eligibility, investigate and adhere to compliance requirements.
  
• Prepare and review documentation such as work instructions and reports.
  
• Develop and support your team members through coaching and training to build capability and improve performance to ensure service standards are met.
  
• Contribute and support project deliverables.
  
• Communicate and liaise with internal and external stakeholders.
  
• Source, collate and compile data and other information.
  
  
  

What you'll need to succeed

• Previous experience as a team leader, operational team leader or similar (essential).
  
• Previous experience in insurance, banking, claims, grants or similar (highly desirable).
  
• Ability to lead a team and manage workloads effectively.
  
• Experience with Genesis and Salesforce.
  
• Strong understanding of eligibility and compliance requirements.
  
• Confidence in handling complex enquiries and investigations.
  
• Skilled in writing clear reports and work instructions.
  
• Ability to coach and support team members.
  
• Experience contributing to projects and meeting deadlines.
  
• Strong communication skills with internal and external stakeholders.
  
• Ability to gather, analyse, and present data.
  
• Focus on continuous improvement and best practices.
  
  
  

What you'll get in return

• Supportive team with ongoing training provided.
• Ongoing assignment.
• Weekly pay, online timesheets.
• Support from your Hays consultant!
• Working from home options (3 days WFH).
  
  

What you need to do now
If you're interested in this role, forward an up-to-date copy of your CV to [email protected]. Please include a short summary of your suitability for the role. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

To note: Only shortlisted candidates will be contacted.

Why partner with Hays
Candidates - Looking to take the next step in your career? Register with Hays Recruitment! As a leading recruitment agency, we connect talented professionals with top employers across various industries. Our expert consultants provide personalised support, helping you find roles that match your skills and career aspirations. With access to exclusive job opportunities and a vast network of employers, Hays Recruitment is your trusted partner in achieving your career goals.

Clients - Partnering with us means gaining access to a pool of highly skilled candidates ready to make an impact. Our tailored recruitment solutions ensure you find the right fit for your team, saving you time and resources. With our industry expertise and commitment to excellence, we help you build a workforce that drives success.

Join us today and unlock your potential - [email protected] | (02) 4925 3990