• Multiple Assessment Officer positions available
• Hybrid (2 days p/w in the office - Gosford)
• Contract through to end of September

Make a Real Impact in Disaster Recovery! - Immediate Start Contracts

Our client is a highly regarded government organisation committed to delivering exceptional services that enhance government operations and support the community. They are urgently seeking 30 dedicated and empathetic Assessment Officers to play a crucial role in supporting disaster recovery grants across NSW.

These vital contract roles are available for an immediate, staggered start and will run until 30th September 2025, offering a pay rate of $37.33 per hour + Super.

Important Notes:

• NSW Residency: Successful candidates must be based in NSW. We cannot accept interstate candidates.
• Availability: You must be available to start ASAP with no pre-booked holidays or leave.
• Hybrid Work: This is a hybrid role based in Gosford 2 days per week (subject to change based on business requirements). You will also require reliable high-speed internet for remote work.
• Police Check: A Police Check must be completed prior to your start date.

The Role: Reporting through to a supportive Team Leader, you will work 7 hours per day / 35 hours per week, Monday - Friday, between 8am - 5pm. Your key responsibilities will include:

• Undertaking timely and efficient assessments on referred matters, applying relevant knowledge, legislation, regulations, and procedures to make accountable determinations.
• Providing clear, accurate, and timely information and advice to customers regarding assessment outcomes, ensuring a positive customer experience.
• Supporting customers through a variety of complex issues, gathering necessary information, determining outcomes, and communicating these effectively, especially during difficult conversations.
• Performing a range of administrative services, responding to enquiries, and completing processing activities with accuracy and efficiency to support quality customer service outcomes.
• Assisting with team supervision, resource management, and handling escalated issues as required.

About You: To be successful for these impactful roles, you must possess the following experience and personal qualities:

• Available for an immediate start with no pre-scheduled holidays/leave
• Currently based in NSW (accessable to Gosford) with high-speed internet access for hybrid work
• Possess strong problem-solving and exceptional customer service skills, with a proven ability to navigate difficult conversations with vulnerable customers empathetically
• Experience in claims, case management, or a high-volume documentation processing environment is highly favourable
• Experience in grants, rebates, and vouchers administration is preferable, but not essential
• Prior experience using Salesforce and/or Genesys systems is highly advantageous
• A current Police Check (or willingness to obtain one prior to commencement) is essential

How to Apply: Our client is eager to fill these critical roles immediately! please apply now through Seek.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.