The Role:
We're looking for a friendly, reliable, and solution-oriented Customer Care Specialist to join our growing team. You’ll be the first point of contact for our customers—helping solve problems, answer questions, and ensure every interaction is a positive one.

Key Responsibilities (but not limited to):

Serving our customers; this will include at the retail store, and respond to customer inquiries via phone, email, and chat

Processing orders and invoices

Preparing quotes

Resolve issues efficiently and professionally

Maintain accurate records of interactions in our CRM

Collaborate with internal teams to escalate and follow up on complex cases; supporting departments and warehouse logistics

Stay up to date on product knowledge

Organising and maintaining presentation in the retail store

What We're Looking For:

Excellent communication and interpersonal skills

A genuine desire to help others

Strong problem-solving abilities

Ability to multitask in a fast-paced environment

Ability to work in a team

Proficient knowledge of Ms Office, quick learner for new programs

Experience with customer support tools (e.g. Zendesk) is a plus

Previous experience in a customer service role preferred, but not required. On the job training provided

Permanent residence / citizen of Australia