About your new employer:

West Recruitment is proud to be partnering with a leading name in the medical and healthcare space. They have a diverse product range from sports injuries to chronic conditions, and they pride themselves on exceptional service, quality, and care. Based in Pendle Hill, this business is undergoing exciting growth, offering a collaborative, inclusive, and purpose-driven environment.

About your new role:

This is a busy, customer service role, however, patience and empathy will be key! You will be a key part of a small, supportive team focused on creating positive customer experiences.

Your day-to-day will involve:

• Responding to customer inquiries via phone, website, and email
• Processing and invoicing orders accurately and efficiently
• Troubleshooting and resolving product or service concerns
• Maintaining accurate records in the CRM system (Salesforce)
• Collaborating with sales and operations to ensure smooth service delivery
• Acting as a trusted point of contact and delivering service that delights
• You’ll be the go-to person who thrives on helping customers, solving problems, and making sure every interaction leaves a lasting impression.

About you:

You’re someone who genuinely enjoys helping others and takes pride in delivering great service. You are proactive, organised, and happy juggling multiple tasks at once. Ideally, you will bring:

• Previous experience in a customer service, sales support or admin-based role
• Excellent verbal and written communication skills
• A high level of attention to detail and accuracy
• The ability to prioritise, stay calm under pressure, and solve problems with a customer-first approach
• A desire to learn and grow within a supportive environment
• Above all, you’re a team player who’s ready to roll up your sleeves and be a positive part of a fast-paced business.

What’s in it for you?

• Work in a friendly, down-to-earth team that values your input and development
• Convenient Pendle Hill location with free onsite parking
• A role with purpose, variety, and real opportunity for growth
• A hybrid working opportunity of 3 days at home, once fully trained!

If you demonstrate a patient and empathetic approach and meet the above criteria, please click the Apply Now button. A consultant will be in touch with shortlisted candidates to discuss the opportunity further.