Sharp & Carter is proud to partner with a highly regarded organisation in the corporate education and professional development sector to recruit a Head of Course & Service Delivery.
This is a pivotal leadership role for an operationally focused, people-first professional with deep experience in managing large-scale course delivery programs—delivering measurable impact to learners, staff, and business outcomes.

About the Role
Reporting into the Chief Operations & Technology team, this role has full accountability for the end-to-end delivery of more than 800 vocational courses per year, servicing over 14,000 learners nationally, through a team of 40+ staff.

You will lead a team of 6 direct reports across three key areas:
✅ Course Delivery Operations
✅ Learner Support & Customer Service
✅ Membership Experience & Fulfilment

This is not a strategy-only role—it’s about ensuring flawless execution and learner satisfaction, supported by clear frameworks, proactive leadership, and continuous improvement.

Key Responsibilities

• Lead the national delivery of vocational programs, ensuring a high-quality, consistent learner experience across all touchpoints
• Manage and optimise scheduling, staffing, and delivery systems to support 800+ courses annually
• Build and lead delivery teams across onsite, offsite, and virtual environments, focusing on learner engagement and satisfaction
• Own service delivery KPIs and metrics, and drive improvements in course completion, learner feedback, and operational efficiency
• Oversee customer and learner support functions, ensuring responsive, solutions-oriented service
• Collaborate cross-functionally to align delivery with organisational strategy, transformation goals, and compliance standards
• Champion a service excellence culture—where learners are at the centre and delivery teams are empowered to perform at their best

Candidates must demonstrate:

• Direct accountability for high-volume course delivery, including scheduling, staffing, and quality outcomes
• Hands-on leadership of learner-facing teams
• A clear understanding of what drives operational success in education delivery

Candidate Profile

• 5+ years in a senior role leading course/program delivery in education, training, or membership-based services
• Proven ability to manage complex, high-volume delivery schedules across multiple regions or delivery modes
• Strong operational leadership, including process improvement, systems implementation, and team development
• Deep understanding of learner support needs and a commitment to exceptional education outcomes
• Commercial and strategic awareness with a hands-on leadership style

Why Apply?

• Make a genuine impact—help shape the learning experience of over 14,000 people annually
• Take ownership of a national delivery operation in a respected, values-led organisation
• Work with a forward-thinking executive team who value innovation, accountability, and learner success