Calling for passionate customer service professionals looking for an exciting career change. Your NEW role awaits!

Are you a people person with a passion for helping others?…searching for your next exciting opportunity?

About Us:

We are a successful, fast-growing wellness brand that has been offering the worlds best in home health tech to customers in Australia and New Zealand for over 17 years. Our premium Saunas, Ice Baths and Massage Chairs are designed in Melbourne and offer amazing health benefits that help people live better every day.

About the Role:

We are seeking a dynamic, detailed customer service star to make us even better!

Motivated by our core value of "Making the World Better," we're seeking like-minded administrative go-getters energised by service excellence with a can-do attitude and desire for personal and professional development and growth. Located in Melbourne's best location, team members enjoy a collaborative culture, free daily massages, regular team lunches and events, and a company committed to Creating Happiness for our team and customers.

What You'll Do:

Assist customers with how to use their new products & help them get the most out of the many features and benefits!

Interact with customers, provide aftersales care and follow up – giving them a world class experience.

Identify opportunities to improve the customer experience, internal processes and take initiative in problem-solving.

Organise transportation for products, track and keep the customers informed along the way.

Work with team members and leaders to enhance operational efficiency.

Contribute to our welcoming & fun team culture by participating in regular team activities.

What We’re Looking For:

Customer-driven – You know the importance of good customer service and excel at leaving each client 100% satisfied.

A desire for career growth - Seeking to develop skills, take on greater responsibilities and actively open to leadership opportunities.

Communicator – You excel at communication and are a great listener.

Detail-oriented, knowledgeable, and well-spoken. You are professional, flexible, and a fantastic problem-solver.
Tech-savvy - You are proficient with technology, have accurate data entry and sound administrative skills.

Ability to handle challenging customers and situations in a calm and confident manner

Results driven and demonstrated success in meeting and exceeding KPI's

Team player, confidant, partner. You are a constant. A dependable, trusted counterpart.

Why You'll Love Working With Us:

✨ Meaningful Work – A chance to make a difference and enhance people’s lives.

✨ Career Growth & Development – Opportunities to learn new skills, take on leadership roles, and advance professionally.

✨ Innovation & Creativity – Encouraging fresh ideas, continuous learning, and dynamic problem-solving.

✨ Culture – Become part of our vibrant and supportive team that love what we do and enjoy to coming into work every day – committed to making the world a better place!

Opportunities for Growth:

Gain hands-on leadership experience by supporting the Customer Service Manager

Participate in training and mentorship programs

Develop skills in team coordination, service strategy, and operations

Progress into a 2IC position based on performance and company needs

If you are an energetic, can-do team player with a passion for the customers you serve, this is YOUR role, so Apply Now!