Holyoake is a leading provider of counselling and support services for people impacted directly and indirectly by alcohol, other drugs, and mental health concerns. We operate through five locations in Victoria Park, Midland, Northam, Narrogin, and Merredin, and employ over 100 staff.

We have an exciting opportunity for a Leader to join our senior management team.

We are currently recruiting for a Quality and Systems Manager to form part of our dynamic and growing Clinical Services team on a part-time 0.8 FTE basis. Reporting directly to the Executive General Manager Services this is a great opportunity for an experienced manager in a role focused on overseeing the implementation and further development of systems, processes and data capture to monitor, evaluate and report on service quality and continuous improvement.

The key focus areas of this position is to:

Develops and supports the implementation of strategies to engage Holyoake staff in quality improvement processes.

Analyse and implement new functionality and business processes.

Facilitate the continuous improvement and expansion of existing systems.

Provides information and education regarding quality improvement systems and processes to Holyoake employees ensuring that all information is kept up to date.

Supports managers to implement quality improvement systems and processes.

Liaise with funders in relation to reporting requirements.

Lead and coordinate all data integration.

In consultation with managers, oversee reporting to funders via the MHC CADC, WAPHA Performance Reporting Framework, NMDS and other systems as required.

Manage all clinical governance reporting through Power BI with assistance from the team

Assists the Executive General Manager Services with monthly operational reports, in particular the KPI reporting.

Criteria for Successful Applicants

To be successful, you will need to embrace Holyoake's family systems approach and demonstrate an understanding of evidence-based interventions, including group programs.

You will also need the following:

Relevant tertiary qualification in Business Information Systems, , Business Administration, Quality Assurance, Quality Management or other relevant fields

Demonstrated knowledge and experience of quality management systems, service development and process improvement approaches

Demonstrated ability to manage and lead people

Knowledge of AOD and mental health service delivery systems

Knowledge of WHS, EEO and workplace relations principles

High level conceptual and analytical skills

Proficiency with data management systems

· Knowledge of Salesforce is desirable

Strong attention to detail

Current First Aid Training Certificate.

National Police Clearance, no more than three months old

Current WA Driver’s Licence

Holyoake is committed to developing employees and provides a flexible and supportive working environment. We offer:

Very competitive salary, including great salary packaging options.

Flexible working arrangements

Excellent opportunity to make a difference for others.

To apply, please submit your Curriculum Vitae and a covering letter, outlining how you meet the key selection criteria above.

The final date for applications will be Friday 13 June 2025 at 5:00 P.M Shortlisting for this role will commence immediately. Please note, only shortlisted candidates will be contacted. For more details, please email [email protected]

Referrals from recruitment agencies will not be entertained for this role.

Holyoake is committed to achieving a diverse workforce and encourages Aboriginal and/or Torres Strait Islander peoples and others from diverse communities to apply.