Collections officer/Skip tracing officer
DigiTalent
Posted 2 days ago
About the role
This is an exciting opportunity to join the dynamic team with one of our Energy clients as a Collections Officer/Skip Tracing Officer. In this casual role, you will be responsible for contacting customers to confirm their identity and collect outstanding payments and trace individuals who have not setup their contracts properly. Full time work from home is possible for the right candidate.
Casual Part time: 10 hours per week | 2 hours per day. (Flexible with the hours) | Upto 20 hours per week work is also available.
What you'll be doing
Contact customers via phone, email and letter to identify them & collect outstanding payments.
Trace individuals who have skipped on their financial obligations using various research techniques
Negotiate payment plans and settlements with customers
Maintain accurate records and documentation of all customer interactions
Escalate unresolved cases to the relevant stakeholders
Provide excellent customer service and maintain a professional demeanour at all times
What we're looking for
Proven experience in a collections or skip tracing role, preferably in the call centre or customer service industry; Energy industry experience is a bonus.
Strong negotiation and conflict resolution skills
Excellent communication and interpersonal abilities, with the ability to deal with difficult customers
Attention to detail and the ability to accurately maintain records
Familiarity with debt collection legislation and regulations
Proficient in using various research tools and databases
What we offer
Our client is committed to providing a rewarding and flexible working environment. As a casual employee, you will enjoy competitive hourly rates, access to our employee discount program, and the opportunity to develop your skills and advance your career. We also offer regular training and development sessions to ensure you are equipped with the latest techniques and strategies in the collections industry.
About us
DigiTalent is a leading provider of innovative debt collection and customer service solutions. With a strong focus on technology and innovation, we are transforming the way companies manage their outstanding payments and customer relationships. Our talented team of professionals is dedicated to delivering exceptional results and ensuring the best possible outcomes for our clients and their customers.
Apply now to join our team as a Collections Officer/Skip Tracing Officer and take the first step towards an exciting and rewarding career with an upcoming organisation.
About DigiTalent
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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