Logo for ICT Helpdesk Officer

ICT Helpdesk Officer

Brimbank City Council
Sunshine, VIC
A$46.63 p/h
Government & Defence → Government - Local
Casual
Hybrid

Posted 7 days ago


IT Help Desk Officer

Casual - $46.63 hourly rate


The City of Brimbank is the second largest municipality in metropolitan Melbourne. Only 10 kilometres west of Melbourne, it's the gateway to Melbourne's western suburbs and the regions.

With half its 196,000+ residents born overseas, and with more than 160 languages spoken, Brimbank is one of Australia's most multiculturally diverse municipalities.

This fast-evolving City compromise 25 suburbs, and the five key activity centres of Sunshine, St Albans, Deer Park, Sydenham and Keilor – all thriving communities with their own unique range of attractions and amenities from expansive community spaces to vibrant public art. Residents and visitors alike make great use of Brimbanks many playgrounds, parks, libraries, neighbourhood houses and community centres.

Some of Brimbanks key attractions include its state-of-the-art performance space – the 'Bowery Theatre' in St Albans; and the worldclass 'Brimbank Aquatic and Wellness Centre' which features a 24-hour gym, waterslides, and heated Olympic sized swimming pools, along with a six green star rating for its innovative and sustainable design.

Brimbank is continuously growing, with many transformational infrastructure projects about to break ground. A key focus of the coming years will be working with the State and Federal Governments to establish Melbourne Airport Rail; to complete redevelopment of Sunshine and Albion Stations; and the realisation of the Sunshine Precinct Masterplan which will Sunshine transformed into a CBD, vastly increasing local jobs, housing, businesses, services and tourism to provide for the many tens of thousands of people living, working and travelling through the Brimbank.

The municipality has a large asset base, and has a broad range of opportunities to innovate, plan and deliver to better meet its community's needs.

Brimbank is situated on the traditional lands of the Wurundjeri and Bunurong people. We pay our respects to their Elders past, present and emerging

Every person working for Brimbank City Council shares our aspiration to make our City the best it can be!

We are currently seeking a Casualstaff member to join our team based at our offices in Sunshine.

The role

Reporting to the ICT Service Desk Team Leader, we are seeking an ICT Help Desk Officer who can bring their skills and experience to:

  • Provide ICT support to end users and customers by responding to, triaging, managing, escalating, and resolving ICT incidents in accordance with organisational ICT service desk SLAs.
  • Coordinates and executes applicable actions relating to the lifecycle management of ICT assets in accordance with ICT policies and practices.
  • Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management.

To be considered you will have:

  • Local government experience is desirable
  • Certificate IV in Information Technology (ICT)
  • Experience with desktop hardware and software, including operating systems and MS Office products.
  • Proficiency with computer software systems including Microsoft Software Applications and web-based applications.
  • Proven ability to maintain good relationships with customers and vendors.

Benefits of working at Brimbank include:

  • Flexible work practices including hybrid working arrangements
  • Make a positive impact to your local community

To view a full list of employee benefits, please view Council's Employee Value Proposition

To view a copy of this Position Description, please go to https://www.brimbank.vic.gov.au/careers and click on the Job Listing. To apply, please include your Resume and a Cover Letter of no more than 2 pages, outlining how you can deliver on the key aspects of the role and how you will assist Brimbank in 'becoming the best it can be'.

Brimbank City Council actively encourages applicants from Aboriginal and Torres Strait Islander heritage, people living with disability, and LGBTQIA+ and people from culturally diverse backgrounds to explore the opportunity of a career at Brimbank.

If you have any support or access requirements, or would like to speak to someone about employment process please contact People Culture and Wellbeing on 92494000.

Brimbank City Council is a Child Safe organisation and endeavouring to promote child safe, child friendly practices.

To be eligible for employment at Brimbank City Council you must be an Australian citizen, permanent resident of Australia or be legally entitled to work in Australia.

All applications should be submitted online by clicking on 'Apply' link.

Direct any queries regarding the role to: Manzoor Murshed - [email protected]

Don't meet every single requirement for this role? Studies have shown women and those of underrepresented groups are less likely to apply for roles unless they meet every criterion. At Brimbank City Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn't perfectly align to the criteria we encourage you to click the APPLY button now and submit your application.

If you want to know more about what we do or why you should work for Brimbank City Council check out our web page: https://www.brimbank.vic.gov.au/careers

Please use Google Chrome if you have any difficulties viewing / downloading the Position Description


About Brimbank City Council

Sunshine, VIC, Australia
Administration & Office Support
1001-5000 employees

Brimbank City Council is a local government that is welcoming, diverse and proud – just like the community we serve.

Being community first underpins everything we do. It means working and advocating for our community, being innovative, future-focused and responsive. It also means applying these same principles to the way we work with each other by connecting, collaborating and making an impact every day.

We aim to make a positive and meaningful difference to the Brimbank community. We also strive to make sure our work environment is safe, healthy and professional, and encourages productivity and growth.

Looking for More Opportunities?

Explore more jobs with upfront salary details that respect your worth.

Technical Permit Officer

Moonee Valley City Council

Logo for Technical Permit Officer
Moonee Ponds, VIC
A$41.81-$48.09 p/h
Contract
On-site

Freedom Of Information Officer

Ignite

Logo for Freedom Of Information Officer
Melbourne, VIC
A$55 p/h
Contract
Hybrid

Senior Payroll Officer

McArthur

Logo for Senior Payroll Officer
Doncaster, VIC
A$47.18 p/h
Contract
On-site

Customer Service Officer

Maroondah City Council

Logo for Customer Service Officer
Ringwood, VIC
A$45.33 p/h
Casual
On-site

Parking Management Officer

Findmea Pty Ltd

Dandenong South, VIC
A$36-$37 p/h
Contract
On-site

Security Officers wanted- SE location

Securecorp

Logo for Security Officers wanted- SE location
Fountain Gate, VIC
A$33.71-$60.68 p/h
Casual
On-site

Administrative Support Officer Mental Health Services

South West Healthcare

Logo for Administrative Support Officer Mental Health Services
Warrnambool, VIC
A$45.72 p/h
Casual
On-site

Events Officer

Buloke Shire Council

Logo for Events Officer
Charlton, VIC
A$37.24 p/h
Part-time
On-site