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About this opportunity

Yarra Trams requires the services of an enthusiastic, motivated and experienced people leader to join our Depot team.

This position is a great opportunity for an experienced people leader to join our Lines Function and make a significant impact on the performance of our drivers. This role is critical in transforming the way we manage our people and will involve the management of a team of Drivers from our depot's. Reporting to the Manager, Lines, the role involves:

• Embedding a customer service culture where all direct reports think like a passenger;
• Monitoring, analysing and taking action on customer related incidents;
• Building and maintaining an effective manager-employee relationship;
• Fostering a zero harm culture with safety at front of mind for all employees;
• Providing ongoing coaching, feedback and support to the drivers;

About you

Ideally you will have:

• Proven recent people management experience (Mandatory);
• Proven experience of influencing behaviour and delivering through others;
• Proven track record of line management experience in a transport or other customer service environment;
• An understanding of the principles of continuous improvement;
• Knowledge and understanding of Workcover procedures and legislation;
• A strong ability to effectively manage, coach, develop and motivate staff;
• Strong investigative, auditing and report writing skills;
• A current Victorian Driver's licence.

Why Yarra Trams?

At Yarra Trams, we foster a workplace built on respect, celebrate diversity, and embrace inclusivity. Plus, you'll enjoy the following benefits:

• A Free travel pass for Victoria's Public Transport Network
• Competitive salary and great conditions
• Professional Development
• Career growth opportunities
• A commitment to your health and wellbeing including free flu vax, discounted gym membership, and access to our Employee Assistance Program (EAP)
• Paid Parental leave for primary caregivers

About Yarra Trams

Yarra Trams is proudly operated by Yarra Journey Makers, a joint venture between Transdev Australia and John Holland. We work with the Department of Transport and Planning, alongside its transport agencies and operators to provide a fully integrated, sustainable transport service for the people of Melbourne.

We're all Journey Makers, connecting people and communities across Melbourne. We're committed to caring for each other, our passengers, and the communities we serve. Our Diversity & Inclusion Strategy is a key pillar and as an equal opportunity employer, we value diversity and encourage candidates of all ages, those with disabilities, and people of Aboriginal and Torres Strait Islander heritage to apply.

Please note, our selection process includes pre-employment checks, such as a police check and a medical assessment. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs).

If you would like further details about an advertised role, or if you require an adjustment in the application process, or any other information in alternate formats please email [email protected] or call 1800 800 007

Application close: 12 June 2025