Customer Service Representative – Waste Management Industry

Location: Laverton North, VIC
Employment Type: Full-time (On-site)
Company: Bin Boy and Barton Waste Management
Salary: Competitive salary with performance-based incentives

At Bin Boy and Barton Waste Management, exceptional customer service is at the core of everything we do. We're a growing, family-run business that takes pride in doing things properly — and we’re looking for someone who does the same.

This is an exciting opportunity to join a team that values commitment, initiative, and a genuine care for customers. If you're experienced, driven, and want to grow with a company that rewards performance, we want to hear from you.

About the Role

As a key member of our service team, you'll be the first point of contact for customers, ensuring their experience is seamless, professional, and solutions-focused. You'll work closely with operations and logistics to keep things running smoothly and ensure every customer is supported — no matter how big or small the issue.

Who We’re Looking For

Experience in the waste management or logistics industry

Proficiency in Wastedge (preferred)

Calm under pressure with strong multitasking and problem-solving skills

A confident communicator with excellent attention to detail

A team player with initiative, resilience, and a strong sense of accountability

Someone who genuinely cares about doing a great job and helping customers

Key Responsibilities

Manage inbound calls and email enquiries efficiently and professionally

Coordinate bookings, service changes, and general account queries

Liaise with drivers and operations to ensure timely, accurate service delivery

Resolve customer issues with persistence and care, always seeing things through

Maintain accurate records using Wastedge and internal systems

What We Offer

Above-market salary with performance-based incentives

A supportive, close-knit team that values initiative and contribution

Career growth opportunities as the company expands

A culture where exceptional customer service is a non-negotiable standard

A business where your efforts are seen, appreciated, and rewarded

If you’re someone who shows up with energy, takes ownership, and takes pride in helping others — this is the role for you.

Let me know if you'd like to add your business values, hours of work, or a closing line like “Apply now via Seek” or “Email your resume to [email protected]