Customer Service Team Lead

Robert Half
Melbourne, VIC
A$90,000-$120,000 p/a + Super
Call Centre & Customer Service → Management & Support
Full-time
On-site

Posted 7 days ago


The Company

Our client is in the agriculture and supply chain industry.

The Role

As the Customer Service Team Lead, you will be managing a team of seven Customer Support Officers. You will be providing leadership and direction to the team, and assisting them to provide excellent customer service. This role is a 12 month FTC, based in the CBD. The role is full-time, working 8 hours a day across 7.30am to 5.30pm.


Your duties will include:

  • Leading and managing the Customer Support Team, including mentoring, training and developing the team to ensure they are set up for success.
  • Assisting the team through any customer complaints and resolving any issues in accordance with the company's procedures.
  • Develop and implement customer strategies and provide training to the team, helping them to develop and upskill.
  • Completing Performance Management Plans and reviewing the performance of the team.
  • Supporting the team through customer service systems changes.
  • Maintaining product knowledge and processing customer sales and orders.
  • Communicating effectively with internal departments and working cross-functionally.

As the Team Lead, you will act in accordance with the company's values and ethics, and be an admirable manager to the team. You will demonstrate commitment to customer support, and prioritise the relationships between the company and their customers, as well as internal employees.

Your Profile

To be a successful candidate you must have:

  • At least 5 years' experience working in customer service.
  • Experience managing a team.
  • You will have a positive, 'can-do' attitude.
  • You will use your initiative in all aspects of your work.


You will ideally have:

  • Experience using SAP.
  • Background in FMCG, Logistics or Agribusiness.

Apply Today

Please send your resume by clicking on the apply button.

Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne

Job Reference No: 06810-0013234111RL

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.


About Robert Half

West Perth, WA, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

Looking for More Opportunities?

Explore more jobs with upfront salary details that respect your worth.

Service and Support Team Lead

Creature Technology Company

Logo for Service and Support Team Lead
Melbourne, VIC
A$120,000-$130,000 p/a
Full-time
On-site

Team Manager

Workplace Injury Commission

Logo for Team Manager
Melbourne, VIC
A$130,061 p/a
Full-time
Hybrid

Senior Customer Service Representative- International Freight Services

ST Recruitment Australia

Tullamarine, VIC
A$90,000-$120,000 p/a
Full-time
On-site

Customer Service Manager

Veritas Recruitment

Logo for Customer Service Manager
Tullamarine, VIC
A$90,000-$100,000 p/a
Full-time
On-site

Customer Service Manager

Chandler Services

Scoresby, VIC
A$110,000-$130,000 p/a
Full-time
On-site

Customer Service

Australian Moulding and Door Company

Logo for Customer Service
Bayswater, VIC
A$60,000-$70,000 p/a
Full-time
On-site

Manager, Customer Service

City of Greater Geelong

Logo for Manager, Customer Service
Geelong, VIC
A$167,000 p/a
Full-time
On-site

Team Leader

DFP Recruitment

Logo for Team Leader
Traralgon, VIC
A$100,000 p/a
Full-time
Hybrid