Hiring for roles commencing 30th June 2025.

Bring your exceptional customer service skills to a whole new career commencing

We are looking for Customer Service Specialists, to join our vibrant team, at our Ballarat delivery centre, working with one of Australia’s leading superannuation funds.

Key Role Details:

· Start date 30th June 2025

$27.17 per hour + super +penalty rates and quarterly performance incentive scheme

Permanent, full-time onsite opportunities

Monday to Friday 8am – 8pm

Saturday 9am to 5pm

3 weeks full time paid training

Key Responsibilities:

First point of contact for customer service and account management

Ability to understand individual customer needs and deliver a personalised experience

Support customers through multiple channels. Voice line, web messaging, smart phone apps, social media enquiries and email

Hold the higher level of emotional intelligence and resilience to guide customers through the eligibility criteria for early release of super.

What's in it for you?

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

Permanent employment opportunity

Free Parking & in Vibrant - award winning workplace

Reward and recognition programs

Perks and partnership discounts with well-known brands

An exciting role

Free Employee Assistance Program (EAP) for all staff and immediate family members

Who are you?

You believe quality customer service is paramount when dealing with customers. No contact centre experience necessary but exceptional customer service skills are a must!

· Ability to navigate multiple computer systems and programs in a fast-paced environment

Passionate about customer service and an excellent communicator

Ability and desire to achieve targets and KPI’s

Efficient investigation and problem-solving skills

Ability to adapt and retain product knowledge in dynamic and evolving markets

Must have full working rights in Australia and be at least 18 years of age

Ability to complete background and police checks.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

We create game-changing career journeys that power our people towards greater opportunities and brighter futures.

If you are excited to take on a new exciting new role, APPLY NOW!

Concentrix is an equal opportunity employer.

Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.