Retail/Hospitality Supervisor – Casual
Hobart Zoo and Aquarium | Richmond, Tasmania
Be part of something wild.

Do you thrive in a fast-paced environment? Are you passionate about exceptional customer service and ready to lead a dynamic team? Hobart Zoo and Aquarium is looking for an experienced and energetic Retail/Hospitality Supervisor to help deliver outstanding guest experiences in our vibrant café, retail store, and admissions areas.

About the Role
As a casual supervisor, you'll support daily operations across retail, hospitality, and admissions. You’ll lead by example, maintain high presentation standards, train team members, and ensure every visitor leaves with a smile. This is a hands-on role perfect for someone who enjoys variety and responsibility.

Key Responsibilities:

Supervise casual staff in café, retail, and admissions areas

Deliver exceptional customer service and resolve guest issues

Manage stock levels, displays, and product presentation

Maintain cleanliness, safety, and compliance with food handling standards

Assist with cash handling, POS, and end-of-day procedures

Support rostering and training of new team members

What You’ll Bring:

Previous experience in retail and/or hospitality (supervisory experience preferred)

Confident leadership and communication skills

Ability to stay calm and friendly under pressure

High attention to detail and a proactive approach

Flexibility to work weekends, holidays, and school breaks

A passion for animals and creating unforgettable experiences

What We Offer:

Work in a unique and exciting environment surrounded by animals and nature

Great team culture and supportive leadership

Opportunity to grow with Tasmania’s most ambitious zoo redevelopment

Staff discounts and access to amazing animal encounters

Apply Now!
If you're ready to bring energy, leadership, and a smile to our team, we’d love to hear from you. Submit your resume and a short cover letter telling us why you’d be a great fit.