Role Title: Intelligence and Data Analyst

Role Type: 1 x Ongoing Full-Time

Location: Hybrid

Salary range for SNSW Grade 7/8: $102,899 - $121,317pa, plus superannuation and leave loading

About The Team:

The Fraud Investigations & Management team plays a critical role to ensure integrity and effectiveness of Service NSW grants, rebates and voucher administration programs and the assessment of payments.

The SNSW Fraud Management Team comprises of two distinct teams:

• Fraud Intelligence and Data Analysis- proactively identifies tactical intelligence through analysis, continuous improvement opportunities through trends, patterns and methods impacting current and future environments and;
  

• Fraud Investigation - reviews alleged, suspected, or detected incidents of fraud, and escalates cases to law enforcement including representing SNSW in courts proceedings.

About the Role:

The role of the intelligence and data analyst Fraud is to conduct complex operational intelligence analysis and provide insights to identify high risk activities and emerging threats, supporting SNSW staff in undertaking risked based intelligence led regulation to protect the public, businesses and communities in NSW.

Responsibilities:

You will have significant experience and demonstrated knowledge of aligning Intelligence led outcomes with all relevant Legislation such as the Privacy Act 1998 and NSW Crimes Act 1900. You will have demonstrated research, analysis and intelligence collation skills, and be able to identify trends and patterns using internal and external sources. You will be adept at providing detailed insights and recommendations regarding, legislative non-compliance and/or fraud identification with an awareness of investigation and evidentiary processes that inform decision making. You will be confident in the use of electronic Investigation Case Management Systems and have knowledge of contemporary and emerging technologies relating to the Intelligence environment.

About You:

To be successful in his role you will:

• have demonstrated skills, recent and relevant experience in the presentation of complex intelligence, insights and data analysis in a way that can be understood by audiences of various levels of knowledge and experience

• have demonstrated experience of the intelligence cycle and intelligence concepts

• have strong communication and stakeholder management skills
  
• have excellent organisational and multitasking abilities and adaptable to competing priorities and challenges in dynamic environments
  
• formal qualifications in the Intelligence discipline will be highly regarded
  

Click Here to access the Role Description. For enquiries relating to recruitment please contact Justyna Klap via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, 16 June 2025 at 9.59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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