Principal Intelligence Analyst

NSW Department of Customer Service
Parramatta, NSW
A$125,693-$138,510 p/a
Government & Defence → Government - State
Full-time
Hybrid

Posted 9 days ago



Building Commission NSW - Policy and Programs Stream
Data, Intelligence and Analytics Directorate
Role Title: Principal Intelligence Analyst - Intelligence Unit

Grade: Clerk Grade 9/10

Salary: $125,693 - $138,510 + plus employer's contribution to superannuation and annual leave loading

Location: Parramatta (Hybrid)

Term: Full-time Ongoing

Applications close: Thursday, 12th June 2025 [9:59am]

Shape the future of NSW's construction industry.
We're seeking a Principal Intelligence Analyst to join our specialist Intelligence Unit in the Data, Intelligence and Analytics Directorate. This is a pivotal role in supporting regulatory decision-making through data-led, intelligence-driven insights.

Why join Building Commission NSW?
At Building Commission NSW, we are rebuilding trust in the residential construction industry through proactive regulation and evidence-based action. Our vision is clear: safe, high-quality homes for the people of NSW.
Here, you'll work in a purpose-driven environment with access to:

  • Flexible and hybrid working arrangements
  • A supportive and collaborative culture
  • Opportunities for capability development
  • Real impact on industry standards and consumer outcomes

About the Intelligence Unit
We are a high-performing team delivering strategic, operational and tactical intelligence to inform compliance and enforcement across the sector. We partner closely with internal teams, regulators, and law enforcement to identify risk, inform regulatory action, and enhance outcomes for NSW homeowners and the sector.

Your impact
In this role, you will:

  • Lead complex intelligence analysis projects that inform regulatory priorities and identify systemic risks.
  • Produce high-quality intelligence products that support enforcement, compliance and policy interventions.
  • Provide expert guidance to staff and stakeholders on intelligence practices and emerging threats.
  • Mentor and develop junior analysts to build capability across the team.
  • Collaborate with national intelligence, law enforcement and regulatory bodies to share intelligence and shape responses.

What you bring

  • Deep knowledge of intelligence and information management principles
  • Demonstrated experience leading intelligence functions and delivering actionable insights
  • Ability to coach and build capability in others
  • Familiarity with regulatory, investigative or law enforcement environments
  • Strong written and verbal communication skills
  • Experience with intelligence platforms and tools (e.g. Analyst Notebook, Qlik)

Essential requirements

  • Relevant tertiary qualifications and/or significant experience in intelligence or regulatory environments
  • Ability to obtain and maintain a Baseline National Security Clearance
  • National Police Check
  • Willingness to undergo probity screening in line with relevant legislation and policies

Apply now
Submit your resume (max. 5 pages) and a cover letter (max. 2 pages).

Applications close: Thursday, 12th June 2025 [9:59am]
Contact: Christopher Hodges via email [email protected]

A talent pool may be created for future temporary or ongoing vacancies with similar requirements.

Salary Grade 9/10, with the base salary for this role starting at $125,693.00 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Thursday, 12th June 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process


About NSW Department of Customer Service

Sydney, NSW, Australia
Government & Defence
5001-10000 employees

We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.

We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority.

Come join us and influence the future of our great state.

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