Are you wanting to make the transition into the call centre, leading Finance Company is seeking a Customer Service Consultant, working within a busy customer service team you will assist customers through phone, email and online regarding current loan accounts.

Key responsibilities in the role include:

• Assist customers with general enquiries
• Collections
• Assist with account updates
• Hardship case management
• Have strong attention to detail for making accurate file notes and updating the database
• Adhere to internal policy, system processes and external regulatory requirements.

To be successful in this role you will need to demonstrate:

• Ability to always remain professional, respectful, and cooperative
• A team player with a positive mindset
• An ability to build rapport and manage positive relationships
• Ability to multitask
• Able to work with a variety of customers
• Prior experience in a fast-paced customer environment desirable
• You will be required to complete a Police check

You will enjoy solving problems, helping people, strong communication, and have a can-do attitude.

Apply to work for this growing organisation or contact Vanessa on email [email protected] for further information.