Administrative Support Officer – Job Scheduling & Customer Service

We are seeking a proactive and detail-oriented Administrative Support Officer to join our team! This role is perfect for someone who enjoys variety in their day, is confident on the phone, and thrives in a fast-paced environment coordinating jobs and supporting technicians.

Key Responsibilities:

General Admin Support

Answering phone calls and emails; directing queries to the appropriate team members.

Performing data entry to keep customer records, job history, and reports up to date in systems like SimPRO, ServiceM8, etc.

Job Scheduling & Coordination

Assisting with booking and coordinating jobs for service technicians.

Sending appointment confirmations and managing calendars to prevent scheduling conflicts.

Documentation & Compliance

Preparing certificates of compliance, inspection checklists, and service reports.

Following up with technicians to collect missing paperwork or sign-offs.

Customer Service

Taking service requests from clients and logging them accurately.

Assisting with customer queries or escalating them to the relevant person.

Technician Support

Distributing job sheets and site documents.

Helping with ordering and tracking materials and stock.

What We’re Looking For:

Experience in customer service.

Excellent communication and time-management skills.

willingness to learn.

good communication skills.

proactive approach.

How to apply:

Ready to become a part of a tight knit experienced team?

Hit ‘Apply’ now or If you would like to have a confidential discussion please reach out to [email protected]