Business Analyst
STARTEK
Posted 3 days ago
Are you a proactive and solution-focused Business Analyst ready to drive meaningful change across systems and processes? We are looking for a dynamic and skilled Business Analyst to join our team starting Tuesday July 1st, 2025. Play a pivotal role in the design, enhancement, and delivery of business and technical solutions that support operational efficiency and strategic outcomes.
KEY RESPONSIBILITIES:
Facilitate workshops and meetings with stakeholders to capture and validate business needs.
Meet with user groups to gather, analyze, and document end-user requirements.
Analyze workflows to create detailed process maps, identifying areas for process improvement.
Review current operations and recommend practical solutions for efficiency and cost-effectiveness.
Drive business process analysis and contribute to continuous improvement initiatives.
Develop functional specifications to outline desired system enhancements and outcomes.
Translate user needs into technical specifications for developers and project teams.
Develop and use complex databases and analytical tools to guide evidence-based decision making.
Act as a critical member of project teams to enhance or develop new systems and applications.
Coordinate and lead User Acceptance Testing (UAT) to ensure usability and performance.
Support end-users with training materials and post-implementation assistance.
Act as a central point of contact for business solutions and assist in delivery coordination.
Promote innovation and align solutions with organizational values and strategic goals.
WHAT WE'RE LOOKING FOR:
Minimum 5 years of experience in a business analyst or similar role, preferably within the Electricity or Energy sector.
A formal qualification in Business Analysis, Information Systems, Computer Science, or a related discipline.
Strong customer service mindset with the ability to build and maintain strong relationships.
Exceptional verbal and written communication skills, capable of influencing stakeholders at all levels.
Proven ability to bridge the gap between business users and technical teams.
Sound understanding of IT systems and business environments.
Strong analytical skills with a data-driven approach to decision-making.
Experience leading or facilitating workshops, business process reviews, and project initiatives.
Proficient in solution design, process documentation, and system evaluation.
Experience with employee resourcing, financial acumen, and an understanding of P&L drivers.
Highly organized with a strong ability to multitask and deliver results independently.
Able to work autonomously, using sound judgment to manage priorities and guide others.
WHY JOIN US?
Competitive salary: $73,000–$75,000 + superannuation.
Be part of a purpose-driven organization that values innovation, collaboration, and excellence.
Work in a supportive and fast-paced environment where your ideas and contributions make an impact.
Gain exposure to transformative business and IT projects, and grow your leadership profile.
About STARTEK
We recognise that the pathway to our ongoing success is through our people and not our products and services.
We therefore aim to create a workplace where everyone can achieve his or her full potential by:
Valuing and respecting the varied experiences, differences and approaches people bring to their work &
Making sure our attraction, engagement and retention strategies are based on assessment of individual performance, capability and potential
Source: This is an extract from the company's own website.
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