Join Our Team at My FootDr Mackay!

My FootDr Mackay is seeking a professional and dedicated Full-Time Senior Receptionist to join our team! This role is ideal for individuals who enjoy variety in their work, and take pride in contributing to the smooth operation of a healthcare practice. No task is too big or small – we are looking for a team player who is proactive, reliable, and eager to support both our patients and podiatrists.

About Us

The friendly My FootDr podiatry team at Mackay provide the local community with a range of quality foot-care services for all patients, as well as surrounding suburbs including Paget, Alexandra, Mount Pleasant & Bakers Creek.

We are a part of the Healthia Group, a company that offers a supportive and cohesive workplace culture with integral educational and career growth opportunities. If you are successful in this application, you will immediately be connected to a network of Allied Health Practitioners and Support Services in over 300 practices across Australia and New Zealand.

The Role

As the Senior Receptionist, you will be the welcoming face of our clinic, providing exceptional front-desk support to our team and clients. This role presents a unique opportunity to blend your administrative expertise with your knowledge of retail and sales assistance.

Key Responsibilities:

Customer Service: Create a warm and welcoming environment for all patients, ensuring a positive and memorable experience from the moment they walk through our doors.

Appointment Management: Efficiently manage patient bookings, cancellations, and follow-up appointments to ensure a smooth clinic flow.

Footwear Fitting and Sales: Assist customers with expert fitting and purchasing of footwear, providing tailored advice and recommendations to help them find the perfect fit.

Sterilisation of Instruments: Uphold our stringent hygiene standards by ensuring all podiatry instruments are properly sterilised and maintained.

Podiatrist Assistance: Provide support to our podiatrists as needed, facilitating seamless clinic operations and enhancing patient care.

Administrative Duties: Manage patient records, handle billing and payments, and perform various administrative tasks to keep the clinic running smoothly.

Supervision and Team Support: Supervise and mentor junior receptionists, ensuring smooth workflow and consistent service delivery.

About You:

Full Australian Working Rights

Minimum 2 years experience in a medical receptionist position

Experience mentoring or overseeing junior staff highly desirable

Strong verbal and written communication abilities

Experience in footwear fitting and sales advantageous

Ability to work independently and collaboratively

Skilled at managing multiple tasks simultaneously while prioritising effectively to meet deadlines.

Comprehensive knowledge of medical terminology and/or a working knowledge of health insurance schemes

Solid computer proficiency, including experience with clinical booking systems (Nookal experience advantageous)

What We Offer:

Employee Perks: Enjoy Healthia Group Employee Discounts – up to 30% off all services, including Pilates, strength classes and physiotherapy!

Keep Fit, Stay Active: Access a range of gyms, swimming pools, and health centres across Australia at discounted rates for you and your family with Fitness Passport.

Comprehensive Training: Receive thorough training in all aspects of the role to ensure your success.

Supportive Environment: Join a friendly team that values collaboration and mutual support.

Career Growth: Access opportunities for professional development and career advancement.

Competitive Salary and Benefits: Enjoy a competitive remuneration package along with additional benefits, such as salary sacrifice options, including Novated Leasing.

To Apply:

If you are a motivated individual who thrives in a fast-paced environment and enjoys being part of a team, we want to hear from you! Please submit your application by clicking APPLY NOW.

To learn more about My FootDr, visit our website at www.myfootdr.com.au.