About us

We understand that working at reception in a medical centre can be stressful and chaotic and is often set in highly clinical spaces. In our private practice, our passion is trying to slow down where possible and provide long term and continuous care to our staff as well as clients. We take pride in the homely feel of our practice, and our team culture of quirky, diverse and passionate people.

Therapy House is a clinic located in Brisbane's leafy suburb, The Gap, only 8km away from the city centre. We have collected years of wisdom on what makes for a pleasant workplace and have 8 clinicians who work varying days with children, adolescents and adults. Our Admin team are considered a huge part of our success and pride, and they are involved with planning and marketing to our local healthcare providers and schools!

About the role

We are looking for a confident senior receptionist who is passionate about client care and organisation. As our full-time administrator, you will work daily at the front of house desk to check in our clients, process payments and book appointments, ensuring the practice is operating smoothly to home our families throughout the day. You will field phone and email enquiries, as well as following up and processing our third-party payments and Medicare documentation.

This role also includes networking and building relationships with our referrers, looking for new avenues to support clients and ways to service our growing referral base. Our admin team organise regular lunches with our local GP clinics and contribute towards organising our team events for everyone to connect.

You will have some weekly support from our casual reception staff and interact frequently with our management team to ensure that operational tasks are completed in line with clinical processes and improve processes where you see possible. We love innovation and efficiency, so we are excited to find somebody who is looking to take the reins and enjoy some independence in learning and improving our processes.

Working at the front desk can be a nice mixture of routine and variety, as well as interaction and solitude. If you consider yourself self-motivated, this is more likely to be a role that will fulfill you, given you are the glue that pulls the day to day together while the clinicians focus on seeing their clients.

Why Therapy House?

We are a clinic who prides ourselves on offering a unique space to our staff and clients. As the first voice somebody hears or the first face that our clients see on arrival, most admin staff want to work for an organisation they can believe in and advocate for! We carefully select our clinicians and so you can be assured that you are connecting people with a skilled allied health professional.

We don’t just encourage our clients to be their authentic self, but we want our team to be who they are as well. We support each other and enjoy shared lunch breaks for those who are keen for connection and chatter.

You can also use our full kitchen facilities over breaks to enjoy a cup of tea or meal prep if that is your jam, while enjoying the green outlook from our lunchroom.

If you want to be part of something important, you like a small business feel, with more independence and space compared with a busy medical centre, we could be the right fit for you!

What else?

Salary for this role varies from 65 to 80k + Super, depending on the level of experience you bring related to practice management.

Team events and opportunities for professional development.

6-weekly paid team meetings.

Options to negotiate pattern of work hours around casual admin support availability.

Freedom to contribute to process and space innovation.

Involvement in other parts of the business, including social media and networking.

Requirements:

Proven experience with front of house reception.

Proven experience with change management and process improvement would be favourable.

Confidence with talking to clients from diverse backgrounds.

Strong communication skills.

Comfortable to take initiative and make daily decisions.

Attention to detail.

Task efficiency, and ability to operate in a fast paced setting.

Understanding of healthcare setting.

Prior use with Zanda, Medical Objects, and Medicare is favourable.

Willing to work surrounding clinician hours typically 9:30-6pm.

Reliability and dedication to stay with the company long term.

Start date early July.

Please forward your Expression of Interest including a cover letter and Curriculum Vitae (CV) to both these emails: [email protected] and [email protected]

In your Cover Letter please address the following questions: 1. What impact do you think this role has in a small business? 2. What makes you a suitable candidate for this role? 3. Why would you want to join our Therapy House team?