Objection:

Provide comprehensive support to one of our Orthopaedic Surgeon's including managing schedules, coordinating appointments and finance.

The duties include:

Schedule and organise surgical bookings and associated patient external appointments

Liaise with Anaesthetists, Surgical Assistants and book necessary equipment

Oversee patient billing and invoicing, ensuring accuracy

Handle insurance claims and liaise with Medicare/DVA/Health Insurance companies as well as WorkCover and Third Party claims

Managing exceptions/rejections/bad debtors

Experience with GENIE desirable

Experience using ECLIPSE desirable

Send correspondence to referrers and other third parties

Manage Surgeon’s diary and schedule

Provide additional support to other practices within the organisation as required.

Particulars of the position include:

Ability to build and maintain a professional rapport with patients, hospital staff, medical equipment suppliers and all stakeholders of the business.

Adapt to different team dynamics and work environments.

A genuine commitment to excellence and attention to detail.

The ability to thrive in a fast paced environment.

High-level IT proficiency - ideally GENIE and OUTLOOK.

Demonstrate sound surgical specialist and medical practice knowledge, outstanding communication skills with the ability to work both collaboratively and autonomously within the business.

Be professionally presented, dedicated and deliver excellence in customer service.