• $70K - $80K + Super
• Career Progression within Service & Operations Management
• Mon - Fri Office-Based Role in Western Sydney Suburbs

A well-established Electronic Security Integrator based in Western Sydney near Lidcombe is seeking a dedicated Service Administrator / Service Coordinator to join its dynamic operations team. This office-based role plays a critical part in scheduling and coordinating field technicians for both installations and ongoing servicing of electronic security systems, including CCTV, alarms, and access control.

You'll act as the central point of communication between clients, technicians, and internal stakeholders, ensuring the seamless delivery of service and installation jobs

Primary Duties and Responsibilities:

• Technician Scheduling & Coordination: Efficiently schedule and dispatch technicians for service calls, installations, and maintenance jobs across multiple client sites.
• Job Management: Maintain up-to-date job records in the system, ensuring accurate job allocation, resource planning, and timely updates for all stakeholders.
• Client Liaison: Serve as the first point of contact for client service requests, providing timely updates on job status and technician arrival times.
• Service Desk Support: Log service requests, track job progress, and follow up on outstanding tasks to ensure service levels are met or exceeded.
• Job Documentation: Prepare and manage job documentation including work orders, service reports, and installation forms.
• Inventory Coordination: Assist with coordinating equipment and material availability for scheduled jobs in collaboration with warehouse and procurement teams.
• Customer Support: Build and maintain strong client relationships through effective communication, professionalism, and proactive service follow-up.
• Technician Support: Collaborate closely with technicians to ensure they are properly briefed, supported, and have the information needed to complete jobs efficiently

Benefits:

• Competitive Salary: $70K - $80K + Super, with potential for company performance bonuses.
• Career Development: Growth pathways into service management or operations leadership roles.
• Positive Team Culture: Be part of a supportive and professional team committed to delivering excellence in electronic security services.
• Stability and Growth: Join a well-established company with a strong presence and consistent pipeline of work in Sydney's commercial and industrial sectors.

Experience and Skills Required:

• Scheduling/Coordination Experience: Proven experience in a service administration or coordination role, preferably within the electronic security, electrical, or building services industry.
• Strong Organisational Skills: Ability to manage multiple priorities, job schedules, and urgent service requests in a fast-paced environment.
• Communication Skills: Excellent verbal and written communication with the ability to manage both technician and client expectations.
• Technology Proficiency: Comfortable working with job management or CRM systems (e.g., SimPRO, AroFlo, ServiceM8) and Microsoft Office Suite.
• Client Service Orientation: Demonstrated ability to build rapport and deliver outstanding customer service.
• Problem-Solving Mindset: Proactive and solutions-focused, able to manage unexpected changes such as urgent call-outs or rescheduling.
• Team Player: Strong collaborative attitude, with the ability to work closely with technicians, sales teams, and management.
• Office-Based Role: Please note this is a full-time, on-site position. Remote work is not available.

If you're passionate about providing technical support and ensuring the effective operation of security systems, we want to hear from you! Apply now to join our team and take the next step in your technical career.

If you have the above criteria apply below, or for more information or a confidential discussion Patrick on 07 3221 3598 or 1800 758 782 today for more details.

You can also join our Facebook page to be kept updated with all other opportunities currently available.http://www.facebook.com/pages/ROC-Consulting-Group/229597947063513 or visit our website at www.rocconsulting.com.au