JCR Computers is a managed services provider located in Rouse Hill. We are seeking a Level 1/2 Support Engineer to assist with our expanding client base. The ideal candidate will be motivated, customer-oriented, and open to learning from senior engineers while working with various technologies.

Candidate Requirements:

· Self-motivated and willing to learn

· Excellent communication skills

· Strong problem-solving abilities

· Dedicated work ethic and interest in IT

· Ability to work both independently and as part of a team

· Previous experience in IT support (1-5+ years preferred, but all levels considered)

Why Join Us?

· Work-Life Balance: Full-time, in-office role within a supportive environment.

· Career Development: Opportunities to learn from senior engineers and enhance technical knowledge.

· Diverse Experience: Engage with small and medium businesses across various industries, addressing IT challenges.

· Schedule: Full-time, Monday to Friday, 8:30 AM – 5:00 PM

· Convenient Location: Located in Rouse Hill, NSW, with available on-site parking.

Role Overview

The Level 1 / Level 2 IT Support Engineer will manage tasks ranging from basic desktop repairs to complex server and network issues. Responsibilities include phone/ticket support, remote sessions, and on-site visits. Collaboration with senior engineers is essential for maintaining smooth and secure client environments.

Key Responsibilities

· Troubleshoot Windows & macOS devices, printers, LAN/Wi-Fi issues.

· Administer Microsoft 365 (accounts, email, SharePoint, Teams).

· Resolve Level 2 server, switching, firewall, and performance issues.

· Monitor & patch endpoints via RMM; respond to alerts.

· Document work in the ticketing system for billing and knowledge base.

· Automate repetitive tasks and recommend system improvements.

· Build custom PCs and maintain workshop/stock organisation.

· Collaborate with senior engineers; escalate when required.

Required Qualifications

Essential

· 1–5 years’ IT support (Level 1/2)

· Strong diagnostics and customer-first approach

· Proficiency in ticketing/help-desk systems

· Experience with Windows 10/11 & macOS support

· Basic Microsoft 365 administration skills

· Networking fundamentals (TCP/IP, DNS, DHCP, VPNs, firewalls)

Valuable Extras

· Experience with Windows Server & Active Directory.

· Knowledge of virtualisation (Hyper-V or Proxmox) and NAS (Synology/QNAP).

· Familiarity with Unifi, OPNsense, DrayTek, MikroTik, or similar equipment.

· Previous work experience in an MSP or SME environment.

· Industry certifications (CompTIA, MCSA/MCSE, CCNA).

Company Benefits

· Competitive salary ($55,000 - $85,000 + Super, based on experience)

· Exposure to various technologies and continuous learning opportunities

· Career progression and hands-on training from senior engineers

· Collaborative team setting within a growing business

· Convenient Rouse Hill location with parking available

Work Schedule:

Full-Time: Monday - Friday, 8:30 AM - 5:00 PM

Mandatory Requirements

· Australian Driver’s License & own transport

· Full rights to work in Australia

· Strong client-focused attitude

· Professional work ethic and team-oriented mindset

Application Process:

Submit your résumé and a brief cover note via Seek online or email [email protected]

PLEASE NO RECRUITMENT COMPANIES.