We are seeking a skilled Level 1 and Level 2 Desktop Support Engineers looking for a new opportunity. Join our team at FTG in our North Sydney head office and be a part of our dynamic support team, providing exceptional technical support to our valued customers.

About Us

FTG is a Managed Services provider with years of experience working with businesses to optimise their offices and processes with the aid of technology. We ensure our clients’ office technology is secure, reliable and scalable with managed IT services for today’s business challenges, such as cybersecurity, cloud computing and remote IT support.

Key Responsibilities:

IT desktop support

Provide Level 1 and/or Level 2 support to customers via phone, email, and ticket system

Ticket escalation management

Network and configuration skills

Provide Microsoft product support, including Office 365 maintenance

Collaborate with the team to ensure timely and effective resolution of customer issues

Maintain accurate documentation of support activities

Answering the phone and actioning tickets for our customers

Remote and onsite support to our clients

Computer diagnosis and repairs

Requirements:

Excellent communication and interpersonal skills.

Strong customer service skills with the ability to communicate effectively with customers both written and verbal

Ability to work both independently and as part of a team

Possess the legal right to work in Australia

Skills in the below is desirable but not mandatory:

Current industry or tertiary qualifications including Diplomas and Certifications

Familiar with remote management software (RMM)

Prior experience with MSP

Experience with a PSA

Why work for FTG?

Small and friendly team

North Sydney location close to public transport

We also provide telephony services in addition to IT

Career building training

Assistance in gaining certification

The opportunity to learn a vast range of IT skills

Personal development opportunities

Reward & Recognition programs