Join the ECMS Team: Enrolments Officer

Are you passionate about contributing to a positive experience for families and making a difference in your community?

At ECMS, we're proud to be a not-for-profit community organisation that's all about making a difference in the lives of children and families. With 75 kindergartens and early learning services across Melbourne, our team of 1000 dedicated people work together to create safe, joyful, and enriching experiences for 7,500 children every week. For us, it's more than just early learning, it's about building connections, nurturing growth, and being part of something truly meaningful in our communities.

We are seeking an enthusiastic and experienced Enrolments Officer to join the Marketing & Communications team. This is a crucial role at ECMS as the enrolment process is the primary point of contact our families have with us. We are seeking a professional to provide exceptional customer service and support of the entire enrolment process at both our Sessional Kindergartens and Early Learning and Care Centres, to ensure quality and satisfaction for our families.

About you

• You're reflective, curious and purpose-led, with a deep commitment to making a difference
• You're a critical thinker and collaborative team member
• You have a problem-solving orientation and focus on solutions
• You have a drive to grow and improve continually
• You thrive at working at scale and having 6-7 plates spinning all at once
• You have 3+ years of enrolment experience - experience in large scale enrolment environments (Early Childhood Education or Universities) will be highly regarded
• You have a strong customer service orientation and a deep understanding of customer experience frameworks and customer journeys
• You are practiced in adapting your listening and communication style to meet the customer's needs
• You are curious about AI and the opportunities it provides to improve enrolment experience
  
  

About the role

• Provide exceptional customer service during enrolment period for both service leaders and families - phone, email, chat, meetings. You know the difference a great experience can make.
• Optimise enrolment system platform (currently Kidsoft) to maximise positive experience for families and team. You understand that little changes can have big impacts.
• Process management of centralised enrolments process including development of policies and procedures, identified pain points and fixes, and opportunities for efficiency. You are a superhero problem solver who thinks systemically.
• Project management responsibilities to support continuous improvement and cross-functional collaboration. You value the people alongside you bringing different knowledge and expertise.
• Support of partnership management plans with local Councils to optimise and showcase enrolment opportunities with council stakeholders. You know the best work happens with the community at the centre.
• Ensure weekly reporting suite for pipeline and enrolments across both Sessional Kinder and Early Learning and Care Centres is current and provides lead and lag indicators and insights. You love the data and making decisions based on the insights.
  
  

Why ECMS?

• We're committed to making a positive impact in our communities - we're a proud place based, for purpose, not for profit, who put people at the centre of our work
• We have a supportive and inclusive culture where everyone feels valued and appreciated - 87% of our team recommend ECMS as a great place to work!
• We offer award winning professional development opportunities including unlimited access to online resources, in house practice coaching team, annual conference, PD day and a 2% professional development budget you get a say in how to spend
• Work with an awesome team - we are generally ready to have a laugh, help each other out and we take pride in our work
• Generous benefits - 50% childcare discount, discounts to hundreds of major retailers, paid parental leave
• Hybrid working - 2 days onsite at our Northcote office with 3 days WFH option
  
  

Join us in shaping the future of early education!

ECMS promotes the safety, wellbeing and inclusion of all children. Successful applicants are required to adhere to our child safe practices, policies can be located on out website. Applications from Aboriginal and Torres Strait Islander peoples and people from diverse communities and backgrounds are encouraged.

If you're passionate about early childhood education and care, and you're looking for a rewarding career with a supportive and inclusive organisation, we encourage you to apply today! Applications will be reviewed on a rolling base and close 22nd June.