Full Time 1.0 FTE (38 hours per week)

Fixed term until 10 July 2026

Campus Negotiable

Job Reference 2573

About the Role

As the Assistant Enrolment Team Leader, you will play a pivotal role in supporting the efficient delivery of high-quality, student-centred enrolment services at TAFE Gippsland. Acting as second-in-charge to the Team Leader Client Support & Enrolment, you will contribute to the smooth operation of the enrolment pipeline by monitoring workflows, optimising resources and workload allocations, and ensuring enrolments are timely, compliant, and responsive to student needs.

You will collaborate closely with internal stakeholders to identify and resolve process inefficiencies and act as a key point of contact for enrolment-related matters. This position also provides an opportunity to lead by example – serving as a senior Enrolment Officer, modelling best practice and offering expert guidance to enrolment staff and temporary agency staff during peak periods.

With a strong focus on continuous improvement and a commitment to exceptional customer service, you will be instrumental in delivering seamless experiences from offer to enrolment for all prospective students at TAFE Gippsland.

About You

You are an experienced and proactive administrative professional with a passion for delivering exceptional customer service, you thrive in dynamic, fast-paced environments and are committed to ensuring a smooth and positive experience for every student.

Your ability to coordinate workflows, support teams, and adapt to changing priorities sets you apart. You have a keen eye for detail, excellent communication skills, and are confident working with complex systems including student management software and CRM platforms. Equally comfortable working independently or collaboratively, you bring initiative, sound judgement, and a strong sense of accountability to everything you do.

Importantly, you model professionalism and integrity in your interactions, demonstrate a solution focused mindset, and are motivated by contributing to a culture of continuous improvement and service excellence.

Your Experience and Qualifications

Minimum 3 years of relevant administration experience

Experience and high-level of proficiency using large integrated databases

A valid Working with Children Check

Current National Police Check (less than 12 months old).

A current Driver’s Licence

Benefits

Competitive salary and excellent employment conditions including generous Long Service Leave provisions

Paid Parental Leave provisions

Professional development opportunities to support career growth

Access to Employee Wellbeing Program

Fitness Passport Gym & Pool Membership

An idyllic regional setting

A great culture and supportive team environment

The opportunity for a rewarding career

About Us

For over 95 years, TAFE Gippsland has been at the forefront of vocational education and training, proudly serving the Gippsland community. As the winner of the TAFE Large Training Provider of the Year award in 2023, TAFE Gippsland stands out as a leader in empowering local students and supporting regional businesses. With a commitment to excellence, we offer a diverse range of programs, including pre-apprenticeships, apprenticeships, accredited short courses, certificates, and diplomas.

Our team of over 450 dedicated staff, spread across 13 campuses, works closely with industry partners to deliver tailored workplace training. This approach not only helps upskill the regional workforce but also drives the success of local businesses, reinforcing our vision of supporting a Skilled and Thriving Gippsland.

How to apply

To apply for this position please visit the TAFE Gippsland website. Applications are to be submitted online and must include;

A current resume; and

Key Selection Criteria responses.

For specific enquiries relating to the position please contact Kellie Smith, Manager Client Operations on 0436 522 800.

For assistance with the application process please contact Damian Skeen, People & Culture Advisor on (03) 5152 0727.

Applications close at 2pm on Friday 06 June 2025.

TAFE Gippsland is committed to fair and equitable recruitment and employment processes based on merit, competence and potential. If you would like assistance with your resume and cover letter please contact the Gippsland Skills and Jobs Centre on 1300 282 317.

TAFE Gippsland is a Child Safe Organisation and equal opportunity employer. We value diversity and inclusion in our workforce and encourage people from all backgrounds, abilities and identities to apply for our vacancies.