Victoria University Online Pty Ltd (VU Online) is responsible for the design, marketing and delivery of Victoria University’s fully - online courses.

About the role:

With continued growth, we are seeking an additional Senior Selection Officer to process Higher Education course applications in accordance with course selection criteria and University policy.

The role requires assessing and processing of all admissions-related activities for VU Online applicants within agreed timeframes, as well as supporting VU applicants if capacity allows. For selected courses, the time frame will be 24 hours to make an initial assessment of the application.

Responsibilities:

Assess applications, make selection decisions, process credits in accordance with University Admissions and Credit policy and course entry requirements.

Escalate and resolve complex or exceptional applications in consultation with relevant stakeholders.

Accurately maintain applicant records in relevant University systems and contribute to data integrity and reporting.

Process applications efficiently and accurately to ensure agreed service levels at met.

Support the VU Online Contracts team, Admissions, Pathways and Credits in the review, planning and implementation of admissions- related processes and activities to ensure efficient operations and a high level of service to future students and other internal and external stakeholders.

Provide expert and accurate advice on a range of admission activities and projects as required.

Liaise with internal departments to collect and prepare admissions-related information for clear and timely communication to prospective students.

Contribute to the quality improvement process through continuous review of relevant policies and procedures relating to all Admissions, Pathways and Credits processes and make recommendations to achieve continuous improvement.

Provide support to other selection staff during peak periods.

Adhere to and cooperate with all OHS policies and procedures of the University.

Act as a VU Online liaison for university-led changes related to Admissions

Key Selection Criteria:

Completion of a degree with subsequent relevant experience; or extensive experience and specialist expertise or broad knowledge in technical or administrative fields, or an equivalent combination of relevant experience and /or education/training.

Demonstrated understanding and experience of admissions processes, credit, and pathways

Excellent administrative and organisational skills that support the planning, implementation and evaluation of Admissions activities to ensure that they are completed on time and within budget.

Well-developed verbal and written communication skills and the ability to deal with complex issues with sensitivity and confidentiality to ensure the delivery of a quality customer service.

Demonstrated commitment to continuous improvement principles, contributing to the development and review of work area policies and procedures

Knowledge and experience of MS Suite including Word PowerPoint and Excel and aptitude with relevant University systems and databases.

Demonstrated commitment and ability to exercise initiative, judgement and effective decision making.

Demonstrated advanced information and communication technology skills.

Demonstrated capacity to understand and comply with employer policy and practices in all aspects of work and conduct, including OH&S and Anti-Discrimination responsibilities and complete/attend relevant training.

Desirable Selection Criteria:

Knowledge of Australia’s international education sector and relevant government policies and procedures for the selection of international students including visa regulations.

Knowledge and expertise of the Victorian Tertiary Admission Centres (VTAC) or equivalent, selection process.

Please provide responses to the Key Selection Criteria and apply if you would like to join us in our next phase of growth at VU Online!

Application close date: 9.00am, Friday 30th May 2025.

SOCIAL INCLUSION
Victoria University is committed to equal opportunity, social justice, cultural diversity and social inclusion in education and employment. Our commitment to social justice has been recognised in the Impact Rankings, which track universities against the UN Sustainable Development Goals (SDGs). We have discrimination, harassment and bullying contact officers as well as an Ally network to support staff who identify as LGBTIQA+

ACKNOWLEDGEMENT OF COUNTRY
Victoria University acknowledges, recognises and respects the Ancestors, Elders and families of the Boonwurrung, Waddawurrung and Wurundjeri of the Kulin who are the traditional owners of University land in Victoria, and the Gadigal and Guring-gai of the Eora Nation who are the traditional owners of University land in Sydney