Job ad:

Student & Member Success Manager Customer Success | Education & Membership | $60-65k + Super

Join Australia's Sports Nutrition Accreditation body and help 150 motivated professionals (300/year) achieve their certification while supporting 850+ practicing nutritionists. Last year, our members impacted 25,000+ client lives - and we're just getting started.

About SNA We're the professional body that accredits sports nutritionists globally. We're growing rapidly (850→1000+ members) and need someone exceptional to own our student success and member experience. Our goal: 10,000 professional members, which means 1 million lives impacted every 3 years.

The Role

Guide students from enrolment through certification (target: 95% completion rate)

Ensuring exceptional student experiences sets the foundations for member success

Manage member retention and renewal strategies (target: 90% retention)

Coordinate professional development, networking and community initiatives

Build and energise our ambassador program (15-25 active members)

Create genuine success stories, not just prevent cancellations

About You

2+ years in customer success, preferably membership-based organisations (such as gyms and professional associations)

Experience with retention, saves, and intervention strategies

Tech-savvy with CRMs and automation tools

Natural relationship builder who gets fired up seeing others succeed

What's In It For You

$60-65k base + commission structure

Hybrid flexibility after onboarding (80% office based initially)

Real input on processes and strategy

Make a genuine impact - every member you retain helps 25-35 clients transform their health

Join a mission that matters - protecting public health through professional standards

Ready to make the jump from managing thousands of gym members to transforming professional careers?

Apply now with your resume. No cover letter needed - just tell us briefly why this role excites you. Include your LinkedIn and Instagram profiles with your application.