Medical Reception & Call Centre Administration Officer

Winnunga considers that being Aboriginal or a Torres Strait Islander is a genuine occupational requirement for this position under s 42 of the Discrimination Act 1991 (ACT).

Join Our Supportive Clinical Administration Team!

Full-Time Role

Salary: $50,000 – $60,000 per annum

Hours: Monday to Friday, 8:30 AM – 5:00 PM (with 1-hour lunch break)

Winnunga Nimmityjah Aboriginal Health & Community Services is Canberra’s only Aboriginal Community Controlled Health Service. Located in Narrabundah, we provide trusted holistic healthcare to Aboriginal and Torres Strait Islander communities in the ACT and surrounding areas. Our multidisciplinary clinical team includes GPs, visiting specialists, nurses, allied health professionals, and administrative support.

About the Role

We are looking for a dedicated and enthusiastic person to join our clinical administration team. This full-time position supports both Medical Reception and Call Centre functions based on operational needs—you won’t be required to work in both simultaneously but should be flexible to support either area.

As the first point of contact for many clients, you will play a vital role in delivering culturally respectful, professional service through greeting clients, managing appointments, answering calls, and providing general administrative support.

About You

No prior experience required. We’re seeking someone who:

• Has excellent communication and interpersonal skills

• Works efficiently in a fast-paced environment

• Is confident using computer systems and databases

• Approaches client interactions warmly and respectfully

• Works well both independently and as part of a team, following established procedures

• Willingness to learn and take direction from management and peers

What We Offer

• A supportive, friendly, and professional team environment

• Free parking near our premises for a stress-free commute

• Salary packaging benefits to increase your take-home pay

• No weekend or after-hours work

• Ongoing support and training for professional development

• The opportunity to directly contribute to closing the health gap for First Nations people

Come and join our team!

For queries, email Vandana at [email protected]

To apply, please submit your CV via the link as soon as possible. Applications will be reviewed as they come in.