JOB TITLE: Service Manager
JOB TYPE: Full-time (50 hours/week)
LOCATION: 11/76 Township Dr, Burleigh Heads QLD 4220 – with site-based travel across
SEQ. Candidate must reside in the Coolangatta to Arundel corridor.
SUPERVISOR/MANAGER: Director – Sofia Roger
SALARY: $80,000-$90,000
COMPANY: EC.WORKPLACES. SERVICES

MAIN DUTIES/RESPONSIBILITIES
- Organise and oversee daily commercial cleaning operations across multiple client sites
- Manage and coordinate cleaning teams ranging from 25 to 80 staff
- Allocate resources and develop schedules to meet service delivery KPIs
- Conduct regular site audits and quality checks
- Ensure full compliance with WHS, environmental, and operational protocols
- Develop and refine SOPs, policies, and systems to support operational growth
- Recruit, train, and supervise cleaning staff and team leaders
- Build and maintain strong relationships with clients, handling queries and custom needs
- Oversee stock, equipment and consumables ordering, and supplier communications
- Produce operational performance reports and analysis for management
- Implement service agreements and onboarding using digital systems like Proposify and
Process Street
- Lead and support sustainability initiatives and reporting projects

SKILLS & EXPERIENCE
Qualifications:
- Bachelor’s Degree in Business, Operations Management, Environmental Studies, or
a related field
- Certificate in Business, Operations Management, Environmental Studies, or a
related field
- WHS Certification (desirable)
- First Aid Certificate (preferred)

Experience:
- Minimum of 6 years’ experience in Service management in the industry of Cleaning in Office Buildings, Construction, Medical and Warehouse facilities.
- Demonstrated experience overseeing teams of 30–80 staff
- Proven ability to manage multi-site service delivery with operational and compliance
accountability

Skills:
- Strong leadership and interpersonal communication
- Highly organised, able to manage multiple tasks and priorities
- Experienced in scheduling tools, quality control systems, and client onboarding (e.g.
FreshOps, Process Street, Proposify, Iauditor/Safety Culture)
- Experience with the EOS (Entrepreneurial Operating System) and Bin Tracker powered by Guru.
- Sound knowledge of Fair Work regulations, WHS practices, and environmental
compliance
- Comfortable working independently and within a fast-paced, values-driven team

PERFORMANCE GOALS:
- Achieve consistent and reliable service delivery across all client sites
- Ensure 100% onboarding compliance and WHS preparedness for new staff
- Retain and develop long-term client relationships with measurable satisfaction
- Maintain staff retention rates and ensure correct placement through effective recruitment
- Drive sustainable practices across client operations where possible
- Represent EC.Workplaces' values

ADDITIONAL REQUIREMENTS
- Must have a valid driver’s licence and own a reliable vehicle
- Must reside within the Coolangatta to Arundel region (this is mandatory)
- Must be able to commit to a 50-hour work week
- Office space provided at Burleigh HQ
- Fluent in Spanish & Portuguese