The Opportunity

This is a unique opportunity for an experienced Application Services Specialist to join a healthcare-focused IT team, where you'll play a critical role in supporting clinical systems, ensuring quality outcomes during project implementations, and providing technical expertise across multiple platforms. You'll combine customer service excellence with advanced IT capabilities to drive reliable support and system improvements that directly contribute to patient care and operational success.

About the Role

Your focus will be on clinical software support, SQL administration, integration, and project-based technical delivery.

• Troubleshoot application, environment, and database issues to resolve root causes early
• Support and configure clinical software platforms including pathology and radiology systems
• Administer clinical management software, ensuring secure and reliable operation
• Evaluate and implement new clinical hardware/software to meet governance and support standards
• Respond promptly to support tickets, providing high-level customer service and resolution
• Participate in an on-call support roster, including weekends and public holidays

About You

You're a technically capable and service-driven IT professional with strong communication skills and a commitment to quality in healthcare delivery.

• Experience in MSSQL, data transformation, and scripting fundamentals
• Proven ability to provide Level 2 IT support in a clinical or service-oriented environment
• Excellent phone manner, interpersonal skills, and customer service focus
• Resilient under pressure, with strong time management and prioritisation skills
• High attention to detail and willingness to learn and grow in the role
• Capable of handling escalations, supporting external users, and training colleagues

The Benefits

• Work in a collaborative team environment
• Hybrid working with 3 days per week in CBD office
• Work across a blend of BAU & Technical Project support

How to Apply

Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please send your resume and an introduction to Nina Magill on [email protected], quoting reference JN -052025-40451. Want to know more about Davidson? Visit us at www.davidsonwp.com