At Kallipr, we’re leading the way in IoT solutions, ranked as the 14th best workplace in 2024 by Great Place to Work. Our innovative products help businesses reduce downtime, lower operating costs, and improve sustainability. As a rapidly growing team, we trust each other and constantly strive to improve.

Are you a tech-savvy problem solver with a passion for customer service? We’re looking for a Technical Support Specialist to join us at Kallipr. This is an exciting opportunity for someone ready to launch their technical career and grow within a collaborative, future-focused environment.

You’ll play a key role in delivering exceptional support to our customers, distributors and sales team, while gaining hands-on experience with our cutting-edge IoT technologies.

What you’ll be doing:

Providing day-to-day technical support to customers and partners, ensuring we meet (and exceed!) service level expectations.

Monitoring and managing support cases in Salesforce, and escalating issues when needed.

Assisting with customer field trials including installation support, activation training, and troubleshooting.

Working with the engineering and R&D teams to help reproduce, diagnose and resolve bugs or system issues.

Supporting firmware upgrades, field deployments and internal process improvement initiatives.

Helping to identify opportunities for future product enhancements or customer projects

What you’ll bring to the team:

A Bachelor’s degree (or equivalent practical experience) in Electronics, Electrical Engineering, Automation, or similar.

At least 1–3 years of experience in a technical support or customer-facing role.

An interest in IoT technologies and a willingness to learn and adapt to new systems.

Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.

A hands-on, proactive approach and a genuine desire to help customers succeed.

Organised, detail-oriented, and comfortable working across different teams.

What’s in it for you?

This is a fantastic opportunity to kick-start your technical career with a fast-growing Australian technology company working at the forefront of IoT innovation. You’ll be supported by a collaborative team and gain hands-on experience across technical support, customer engagement, and product improvement initiatives. With plenty of learning and mentorship opportunities, you’ll be encouraged to grow your skills and take ownership of your work in a culture that values innovation, curiosity, and continuous improvement.

How will we support your success?

We are passionate about nurturing talent and creating an environment where you can thrive and make a significant impact in the industry. Kallipr is an accredited Great Place to Work, recognising your value as an individual and supporting your authentic self by focusing on outcomes and offering flexible work options.

When you work from the office, you'll enjoy free onsite parking and state-of-the-art facilities. Additionally, all team members receive extra days of paid leave each year to rest and recharge.

Apply now to shape the future of IoT!

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