Our client in the renewable energy sector is seeking a customer-focused, proactive and driven IT Support Specialist to join their business in Brisbane, Australia. In this role, you’ll be the first point of contact for employees experiencing technical issues, providing hands-on and remote support for hardware, software, and network-related problems. You will have a solid understanding of desktop technologies, user account management, and ticketing systems.

Key Responsibilities:

• Support users with hardware, software, and networking issues via phone, email, or in-person.
• Order and set up IT equipment, including but not limited to network equipment, computers, and mobile devices etc. for new and existing staff.
• Assist with tech onboarding and offboarding for staff complying with internal policies. This includes Windows and MAC based software and hardware system
• Dealing with remote communications, including setting up or assisting parties working in remote locations, i.e. west of Townsville.
• Assist the construction team and asset management team in selection and integration of software packages.
• Assist in SCADA system integration within different systems on the operational assets
• Troubleshooting various IT technical issues relating to desktop hardware and software, mobile devices (iOS), printing, network connectivity, firewall, security, Windows, Office 365 and more
• Maintain software and appropriate level of security within the IT function.
• Documenting IT systems, tasks, procedures and configurations.
• Some travel to other locations

Skills and experience:

• Strong customer focus is a key requirement to this role.
• A Tertiary level qualification (Bachelor’s degree or Diploma) in Information Technology
• Experience within the energy, construction or manufacturing sector is preferred
• 3 – 5 years’ experience in a customer facing technical support role with a customer service focus supporting a medium size enterprise environment.
• Experience with Windows and iOS essential, GIS systems or design systems preferred
• Highly motivated self-starter with the ability to work autonomously and as part of a team
• Technical aptitude with excellent technical troubleshooting skills with Windows 10, O365, Active Directory, Network comms equipment.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
• Strong communication & interpersonal skills.

Applicants must be based in Brisbane and have valid work rights.

If you are looking for your next exciting opportunity and have prior energy sector experience, please Apply Now with your updated resume in Word format along with a summary of your key achievements relevant to the role to [email protected].