Make a meaningful difference with us:

We want people who are great as individuals, and even better in a team.

As a Senior Technical Applications Specialist, you will be responsible for providing leadership and expertise in the ongoing support and maintenance of clinical and care application systems. You will collaborate with stakeholders across the organisation to identify and implement appropriate procedures and processes that enable the continued support and optimisation of these systems.

This is a generalist position that will work as an Applications Specialist across 50 separate platforms for UnitingCare’s various work streams, with a large focus on our Oracle Health Platform.

Each day will be different, and you will spend a lot of time working with application vendors to create unique platform solutions that meet our company needs. Furthermore, you will engage closely with clinical professionals, providing level 2 support for any queries or incidents that have been escalated.

Please note, this is a full-time position. Flexibility is important to us, and we know it is to you, too - this role supports hybrid working.

Your part in our UnitingCare team:

Provide specialist advice and support for clinical applications, including Cerner and Oracle Health, collaborating with various stakeholders and vendors to plan, develop, implement and maintain clinical applications.

Troubleshoot problems and inefficiencies in clinical applications in consultation with clinical customers, including responses to application incidents.

Manage ‘MyService Desk’ queue for clinical applications ensuring appropriate assignment of tickets, resolution within agreed SLAs and provision of excellent customer service.

Provide expertise in clinical applications support, design, architecture capabilities and systems supported by the organisation.

Participate in and contributes to education of end-users in new clinical application developments to support acceptance and ongoing adoption.

On-call support will be required as part of a rotating roster to ensure continuous, high-quality service delivery.

What makes a difference for us?

A minimum of 5 years’ experience supporting clinical and care applications, including troubleshooting, incident management, and user support.

Proficiency with Cerner and Oracle Health will be highly regarded.

Demonstrated experience in providing Clinical Application Support including customer and stakeholder engagement, investigation of and understanding of hospitals workflow practices and how technology plays a significant role in that.

Excellent verbal and written communication skills and the ability to collaborate with stakeholders of all levels.

Proactive problem-solving skills, with ability to visualise, articulate and resolve complex technical and clinical challenges.

What makes a difference for you?

The opportunity to be part of the second-largest Queensland employer who has been leading by example as a proud not-for-profit, for more than 100 years. Joining our team, you’ll be welcomed as part of the UnitingCare family. We’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital.

Flexible work arrangements to support work-life balance.

Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits. To learn more about this benefit watch the video via the following link: Salary Packaging Explained

A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program.

Career development opportunities to challenge yourself, grow and make a meaningful difference

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme.

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events.

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will provide welcoming, safe and nurturing services for children, implement measures to prevent child abuse and neglect within our services and appropriately and immediately address child abuse and neglect if it does occur.