The Firm

This is a rare opportunity to join a progressive accounting firm that is redefining how the industry operates. Based in a beautifully designed office on the edge of Melbourne’s CBD, the team is led by former Big 4 and mid-tier professionals who have embraced a fully paperless, cloud-based environment and a genuinely flexible work style, including two days per week from home.

Innovation here is not a buzzword but a mindset embedded into every system, workflow, and interaction. With a strong belief in work-life balance and a culture where precision, technology, and empathy converge, this is a workplace where modern practice is the standard—not the exception.

The Opportunity

As a Client Services Administrator, you’ll be at the linchpin of the firm’s daily operations and the link between high-performing teams and the clients they serve. You won’t just support processes, you’ll help refine them. You won’t just follow systems- you’ll improve them. This is a role for someone who’s ready to become essential.

Your day-to-day will include:

• Acting as a trusted point of contact for a high-quality client base, delivering a consistently excellent experience
• Supporting Directors and senior leaders across teams with day-to-day operations
• Managing ATO and ASIC lodgements with attention to detail and strict compliance
• Coordinating daily correspondence and managing firmwide communication workflows
• Taking ownership of document control, reporting, and spreadsheet accuracy
• Maintaining a clean, up-to-date CRM and managing client records with precision
• Proactively identifying improvements in workflows and helping implement change
• Supporting firm-wide projects and events with energy, ideas, and follow-through
• Collaborating cross-functionally to ensure smooth operations and team cohesion
• Keeping managers updated on capacity and priorities, enabling clear planning

About You

You're not just looking for another admin role- you’re looking for a place where your ideas matter, your attention to detail is valued, and your work has real impact. You thrive in environments where excellence is the baseline and where people work smarter- not just harder.

The ideal candidate will demonstrate the following:

• Previous experience in a professional services setting (Accounting, Legal, Financial Services, or Wealth preferred)
• Strong written and verbal communication- articulate, warm, and clear
• Initiative, curiosity, and a desire to keep evolving
• A team-first mindset with a practical, can-do attitude
• An interest in building long-term expertise in a highly specialised, respected field

Application

If this sounds like the next step you’ve been looking for, apply using the Quick Apply button now alternatively, if you'd prefer to talk it through first, reach our reception team on 1300 720 832 or connect directly with Tristan on 0485 952 437.

All conversations are handled with care and confidentiality. We never share your information with anyone without your explicit permission.