About the Agency
As the steward for digitally enabling Australia’s health system, the Agency plays a key role in coordinating national engagement, delivery, and adoption of digital health to facilitate person-centred, connected healthcare. Our responsibilities span national digital health services and systems, including My Health Record, Electronic Prescriptions, and my health App.

At the Australian Digital Health Agency, we celebrate the agility of remote work while fostering collaboration with your colleagues. Join us to grow, develop, and advance your career without the need to relocate or compromise your current lifestyle. We promote an inclusive workplace culture where everyone at the Agency lives our values in pursuit of a healthier future for all Australians. Our passion and commitment to reconciliation demonstrates our dedication to create inclusive environments, and social responsibility, all to support you in seamlessly balancing life and career.

About the Division
Join our Technology Services Division, the heart of digital health innovation. We’re entrusted with the operation and enhancement of a reliable, secure national digital health infrastructure and health support systems. Our commitment to fostering innovation ensures that we stay at the forefront of digital health advancements. Your role will be pivotal in transforming healthcare delivery. You’ll contribute to the seamless operation of health support systems that are not just efficient but also safeguarded with the highest standards of security.

About the Role
The Australian Digital Health Agency is seeking a skilled Conformance Management Lead (APS6) to join the Agency. This position will be a Full-time ongoing position with the Agency that is available for immediate start. We are seeking a highly skilled and experienced Conformance Management Lead to support the implementation of our Conformance Framework. This role involves leading complex project management activities and ensuring that business requirements are complete, consistent, feasible, and aligned with established standards.

This is a critical role for ensuring operational integrity and continuous improvement across our projects. If you are a proactive leader with a passion for quality and conformance, we encourage you to apply.

Key Responsibilities:

• Lead and support complex projects in a multi-vendor environment.
• Develop and manage integrated project schedules, aligning dependencies and deliverables to track progress and minimise risk.
• Collaborate with cross-functional teams to identify, interpret, and document business requirements.
• Manage requirement changes across agile, waterfall, and hybrid delivery environments.
• Oversee conformance incidents, providing subject matter expertise and supporting holistic incident and problem resolution.
• Perform end-to-end management of non-conformance issues and implement mitigation strategies to reduce future risk.
• Facilitate technical discussions and translate complex technical information for non-technical stakeholders.
• Apply sound judgment in complex problem-solving and decision-making scenarios.

Skills and Experience

• Tertiary qualifications or demonstrated equivalent work experience in health, information technology, conformance management, risk management, project management, incident and problem management, or other related fields.
• Proven experience supporting projects in multi-vendor environments, with strong skills in integrated scheduling and risk mitigation.
• Ability to manage and adapt business requirements across agile, waterfall, and hybrid delivery methodologies.
• Demonstrated expertise in managing conformance incidents and supporting end-to-end incident and problem resolution.
• Excellent stakeholder engagement and negotiation skills, with a track record of resolving complex and sensitive issues.
• Strong communication skills, including the ability to translate technical concepts for non-technical audiences.

For all queries relating to the responsibilities of the position, please contact Hayley Smilie at [email protected]

Our Benefits

• Ask us about our 2025-26 salary increases, annual performance reviews and superannuation employer contribution of 15.4%.
• Salary packaging (also known as salary sacrifice) is available.
• Annual Christmas closedown– with no leave deduction!
• Our Wellbeing Sessions & Employee Assistance Program will give you the best opportunity to balance work and life
• Work From Home & Attractive Flexible Working Arrangements: All staff can apply for flexible work arrangements that offer a range of options for how, when and where you work.
• Collaborative workspaces with new technology available within central locations.
• Agency Study bank: Our employees are eligible for financial assistance up to 100% of costs and up to 7.5 hours per week study leave as per our study assistance guidelines.
• Generous leave opportunities including Parental (primary & secondary), compassionate, Aboriginal & Torres Strait Islander Leave, Cultural, Emergency Response, Defence, Half Pay option, and Portability of leave across most State and Federal government agencies.
• Accumulate flextime for hours performed in addition to ordinary hours of work. This can go towards leave.

Notes: Order of Merit: Applicants rated as suitable will be placed in a merit pool that may be used to fill similar ongoing or non-ongoing positions throughout the Agency for up to 18 months.

Eligibility

• Ability to obtain and maintain a Baseline security clearance with the ability to obtain and maintain a higher clearance if required by the Agency.
• Ability to obtain and maintain national police check.
• Australian Citizenship is a condition of eligibility.

Application
To apply for the role, please submit your resume and a cover letter (1 page maximum) addressing the skills and experience requirements above and outlined in the position description. Please contact the recruitment team at [email protected] with queries relating to the application process.

Closing Date: Wednesday 11th June 2025, 11pm (AEST)
Salary: $98,045 - $110,612 plus 15.4% superannuation depending on skills and experience.