About our client
Our client, Australia & New Zealand, is seeking a highly motivated and adaptable individual to join their team in Campbellfield. This dual role plays a crucial part in ensuring exceptional customer service and supporting their operations team.

The Opportunity
As a Customer Service / Operations Admin Assistant, you will be the first point of contact for our client's valued internal and external customers, providing a high standard of service whilst supporting the wider Campbellfield Operations team as required. This role offers a dynamic environment where your problem-solving skills and attention to detail will be highly valued.

Key Responsibilities:
Customer Service:

• Handle incoming phone calls and direct inquiries, providing exceptional customer service.
• Greet customers in a friendly and professional manner to ensure a positive first impression.
• Perform data entry for Quality Assurance (QA) certificates using Microsoft Excel, ensuring products meet required standards before dispatch.
• Verify orders to ensure readiness for dispatch and process shipments on VCC Max.
• Coordinate and arrange freight, identifying and resolving any related issues to ensure timely and accurate delivery.
• Proactively identify and resolve system errors before invoicing to ensure accurate order fulfillment and billing.
• Accurately complete and submit National Rework, Customer Feedback, and Rework forms.

Operations:

• Conduct monthly stocktakes or as required, including placing orders to maintain appropriate inventory levels.
• Arrange sampling and delivery for process testing as per frequency requirements.
• Compile and maintain relevant registers for data collection.
• Manage the rapid induction process for site visitors and contractors.
• Actively promote Health and Safety, including exercising Stop Work Authority when unsafe actions are observed, and ensuring visitors are inducted or escorted and follow our client's H&S policies.

What You'll Bring:

• Proven background in a similar Customer Service and/or Operations role, with some exposure to Engineering Admin.
• Exposure to the steel, fabrication, or manufacturing industries is highly regarded.
• Advanced proficiency in Microsoft Office Suite (Excel for data analysis, Word for documentation, Outlook for communication).
• Proficient in ERP systems like QAD and VCCMax for streamlining inventory control, order fulfillment, and scheduling processes to ensure accuracy and efficiency.
• Strong ability to identify and implement process improvements to drive higher efficiency, cost reductions, and enhanced service delivery across operations.
• Exceptional attention to detail, maintaining accuracy and consistency while adapting quickly to new information and tasks.
• Strong communication skills, both verbal and written, with a talent for engaging with internal teams, external stakeholders, and clients.
• Ability to manage conflicting priorities, organize tasks efficiently, and stay focused in fast-paced, high-pressure environments to meet deadlines and drive results.
• Highly adaptable to change, embracing new technologies, processes, and business needs with a flexible and positive approach.
• Proven ability to perform well in dynamic, high-energy environments, using quick decision-making and agility to manage the requirements of the role.
• A strategic approach to creative problem-solving under tight deadlines.

If you are a proactive, detail-oriented individual with a passion for customer service and operational efficiency, we encourage you to apply or call Talentblue on 1300 377 388.