Duties & Responsibilities

The role will be multifaceted, based around the support of the Sales effort for the Energie Group Australia Pty Ltd (EGA) suite of hot water products, through the provision of technical support & after sales product service. These include, but are not limited to, EGA’s Envirosun, Enviroheat & Wulfe branded water heaters. The position covers the following key areas of responsibility

Service – Envirosun, Wulfe & Enviroheat

Development of EGA’s Statewide Product Service & Technical Support services on our range of Solar, Gas & Heat Pump water heaters.

In the short term, where required, provision of onsite Service to end user customers

Longer term, in conjunction with VIC & TAS Business Development Manager, source, train & maintain a network of specialist Sales & Service agents for EGA water heating products across Victoria & Tasmania.

Technical Support – Envirosun, Wulfe & Enviroheat

Provision of product related technical support to EGA resellers, installers, service agents and end user customers. This can take the shape of telephone, email, in store, or onsite liaison.

Technical Qualifications / Experience / requirements.

Ideally a trade background in plumbing, electrical or refrigeration experience is ideal, or someone with a technical mindset and/or experience in the hot water industry.

- Manual Car drivers license

- “Jack of all trades” type

Day to day Activities

- Developing Energie Group Australia Service network across VIC & TAS

- Developing & Implementing processes & procedures for Service & Warranty in conjunction with BDM & National office.

- Managing Spare parts orders & distribution

- Assisting in the delivery of stock as required

- Liaison with corporate accounts & resellers

- Setting up smaller trading accounts