We’re Hiring: Executive Accounts and Operation Compliance Officer

Location: Gold Coast | Monday- Thursday
Salary: Competitive + Impact-Driven Culture
Industry: NDIS, Human Services, Disability Support

Are you the calm in the storm? The person who sees the gaps, tightens the screws, and keeps the wheels moving while others are dreaming big?

Empowered Living Choices is a bold, fast-growing disability support provider redefining what’s possible for people with complex needs. Our CEO is a visionary — big picture, heart-led, and endlessly driven — but she needs you: the detail-focused, systems-thinking, execution-obsessed professional who knows how to make it all happen.

Your Mission (if you choose to accept it)

You will be the operational backbone of our business — ensuring every team member is supported, every procedure is watertight, and our mission is delivered with excellence, efficiency, and love.

We’re Looking For Someone Who Is:

Exceptionally detail-oriented – you spot what others miss

A calm, steady leader – you bring structure to chaos, clarity to confusion

Process-driven and organised – you love SOPs, checklists, and accountability

An excellent communicator – you follow up, follow through, and build strong, respectful relationships

NDIS-savvy or quick to learn – understanding compliance, provider obligations, and best practice care

Financially fluent – you can read a P&L, interpret budgets, and support with financial tracking

Proactive – you don’t wait to be told what’s broken; you find it, fix it, and future-proof it

A supportive team manager – you know how to get the best out of others with encouragement and accountability

Digitally fluent – you embrace systems, software, and AI tools to streamline operations

Unshakeably reliable – we can trust you to do what you say, when you say it, to the highest standard

Key Responsibilities

Monitor, implement, create and oversee systems that ensure service excellence across all teams

Implement and improve NDIS-compliant procedures

Build out checklists, policies, and performance tracking for all departments

Support, manage and supervise the operation compliance and rostering teams

Track and report on KPIs, budgets, and compliance metrics

Act as a key support to the CEO and management team ensuring vision is translated into sustainable operations

Troubleshoot and prevent issues before they escalate

Support the implementation of new technology and AI systems

Ensure our service users receive consistent, high-quality, and person-centred support

Why Join Us?

You’ll help change lives — and be part of something truly meaningful

You’ll have creative freedom to build systems and processes your way

We value our people — and invest in their growth

You’ll work closely with a passionate, visionary CEO who wants to delegate, let go, and trust the right person

You’ll be empowered to lead and make your mark

We offer a warm, inclusive, high-impact workplace where your strengths will shine

This role is for someone who:

Has 5+ years of operations, executive admin, or systems management experience

Knows how to hold others accountable with kindness and clarity

Feels deeply satisfied by organisation, structure, and closing loops

Is ready to be a crucial part of a business that’s growing fast and built on love, integrity, and results

Apply now with a cover letter telling us why you’re the right person to bring stability, structure, and exceptional outcomes to Empowered Living Choices.
Let’s change the world — with precision.