Location: Primarily onsite, some offsite capacity
Type: Casual
Start Date: ASAP

Are you highly organised, empathetic, and love creating a smooth first experience for clients seeking psychological support?
We’re looking for a proactive Intake Officer to join our dynamic team at Nurture & Thrive Psychology Rockhampton.

This role is key to helping our clients take that first brave step into therapy. You’ll be the first point of contact for new referrals, coordinating intake appointments and managing our client waitlist with care and precision.

What You’ll Be Doing:

Reviewing and actioning referrals from GPs, schools, and families.

Communicating clearly and compassionately with new clients and their families.

Booking initial appointments and sending intake/consent forms through Halaxy.

Tracking waitlists and clinician availability to optimise scheduling.

Liaising and working with our in-person admin team to ensure a seamless client experience.

Keeping intake processes organised, accurate, and running smoothly.

Tools We Use:

Halaxy

Google Drive

Microsoft Word/Excel

DocuSign

You’ll Be Great in This Role If You:

Have exceptional communication and organisational skills.

Are confident managing multiple systems and keeping track of details.

Understand the importance of discretion, professionalism, and empathy.

Can work independently while being part of a collaborative team.

Why Join Us?

At Nurture & Thrive, we are a warm, client-focused team committed to supporting families, children, and individuals across the lifespan. You’ll be joining a supportive and progressive practice that values flexibility, compassion, and clarity in the way we work.