About the role
Mater Bundaberg is seeking an experienced Administration Support Officer to join the team on a casual basis.

The Administration Support Officer shall undertake a range or combination of administrative activities and operations requiring the application of skills and experience with general knowledge of the work to be performed as a member of the central Administration team of the Hospital.

This Administration Support Officer will undertake specific functions and tasks that focus on maintaining a standard of exceptional customer service and positively enhancing the patient experience

Salary range: $39.79 - $44.25 per hour plus casual loading plus 12% superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!

What you’ll be doing

• Maintain contemporary knowledge of best practice initiatives and processes associated with assigned duties and tasks
• Undertake all assigned duties, tasks and activities within scope of personal expertise and in accordance with relevant policies, procedures and verbal or written work instructions of the Hospital and/or Mater
• Manage time effectively to meet task associated deadlines whilst ensuring that those associated with the patient care experience take priority
• Identify efficiency and improvement opportunities and/or participate in any resulting change or implementation processes
• Communicate, both verbally and written, in a manner that is consistent with the professional image associated with the Mater brand
• Provide support and training to other members of the Administration Support team as required;
• Ensure work areas are in a serviceable and orderly condition at all times with high regard to the storage of patient information and the need to shield such information from the public and/or other parties not involved in a patient’s episode of care
• Undertake duties, tasks and activities in other Administration Support Officer positions that are located outside of Central Administration Support as required
• Participate in creating an environment that strives for customer satisfaction

About you

To be successful in the role you will hold the following:

• Experience in a medical receptionist or customer service focussed position (highly desired);
• Exceptional customer service skills
• Proficient in written and interpersonal communication
• Digital and computer literacy
• Highly desirable experience using Webpas
• Availability between 7am - 6pm including Saturdays

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education, fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

Applications close on 2nd July 2025. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW!

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.