• Patient Liaison Officer: Permanent part time opportunities – Enjoy flexible hours for better work life balance!
• Gain immediate access to an impressive array of employee benefits and programs
• Experience career diversity, complexity & opportunity.

About the Role

The Patient Liaison Officer is a crucial component to the private service JHC offers. As such the PLO will have a presence in both the Emergency Department, throughout the hospital wards, and in the office preparing financial estimates.

• Specific training in health insurance tables and Meditech insurance registration will be provided to the successful applicants.
• Applicants with medical practice, hospital billing, health fund or Medicare background will be highly regarded.
• Acting in a professional manner and maintaining confidentiality at all times, you will report to the Patient Liaison Officer Supervisor and work in a respected and supportive team that positively promotes the company.
• As a shift worker the successful applicant must be available to work various shift patterns and will be rostered as required.
• Monday to Sunday between 6am and 12 midnight, including public holidays.

Responsibilities to include (but not limited to):

• Complete health fund checks for private patients being admitted into the hospital.
• Communicate with private patients and health funds/insurance companies regarding private health cover.
• Communicate with emergency patients to encourage private admissions into the hospital.
• Create admissions for private patient admissions via Emergency Department: private health fund, worker’s compensation, DVA, overseas insured, and self-funded.
• Prepare Informed Financial Consent forms.
• Collection of patient gaps from patients in the emergency department and/or an admitted inpatient.
• Liaise with doctors and clinic staff when necessary.
• Attend to inpatients and assist with any financial queries.
• Organising referrals for Home Care Services (ex gratia) i.e., Obtaining quotes from pharmacy, getting approval from health funds, liaising with discharge co-ordinators, wards, and silver chain etc to get patient discharged in a timely manner.

Selection Criteria:

Essential

• Demonstrated commitment to uphold and promote the Ramsay Way core values
• Initiative, accuracy and strong attention to detail
• Confidence and experience with MS Office applications especially Excel
• Ability to prioritise workload
• Ability to work as part of a team, with or without supervision.

Desirable

• Background experience such as: hospital and medical administration roles; customer service roles
• Knowledge of health insurance benefit tables and medical billing item numbers
• Experience using Meditech or other patient administration software.

Remuneration: On offer is base hourly rate ranging from $37.11 + superannuation based on experience level and qualifications, exclusive of penalties or allowances.

What’s in it for you?

Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.

Discounts: Ramsay Rewards - Access great deals at major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.

Health and Wellbeing: Flexible work opportunities, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.

Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

About the Organisation

Owned and operated by Ramsay Health Care, Australia’s largest and most respected operator of private hospitals, Joondalup Health Campus is the largest health care facility in Perth’s northern suburbs, providing 24-hour acute care from an integrated public and private campus.

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com

Requirements

• Must provide a National Police check conducted within the previous 12 months
• Depending on the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

To Apply

All applications must be lodged online. Applications made by recruitment agencies will not be considered.

If you have any enquiries regarding this opportunity, please do not hesitate to contact Carole Webber via email at [email protected]

Closing date: 10 June 2025