About Us:
Madd Loans is an energetic, customer-focused mortgage broking company committed to helping Australians achieve financial freedom. With a reputation for delivering outstanding service and simplifying the finance journey, we’ve grown to become a trusted name in the financial world. At Madd, we believe the client experience begins the moment someone walks through our doors, or picks up the phone — and that’s where you come in.

The Team:
Our compliance function plays a crucial role in ensuring we maintain the highest standards of integrity, professionalism and operational excellence. The Compliance Manager is a trusted resource across the entire Madd team, from brokers to customer support, and works closely with leadership to ensure all regulatory and business obligations are met with care and precision. You’ll help protect the business, improve internal processes and foster a culture of accountability.

Role Overview:
We’re looking for a highly organised and detail-oriented Compliance Manager to oversee internal compliance processes, support broker training and development and help drive continuous improvement across key areas of the business. This is a hands-on role suited to someone who knows how to spot risks, solve problems and maintain strong systems with a customer-first lens.

Typically, Your Days Will Include:
• Conducting regular file audits to ensure credit and operational compliance
• Reviewing and monitoring commission statements, clawbacks and lender payments
• Overseeing client discharge reporting and identifying business retention opportunities
• Delivering monthly compliance and training sessions for brokers and team
• Investigating and resolving issues with missing commissions or lender payments
• Assisting in the development of internal policies and process improvements
• Collaborating with leadership to support business goals and strategic initiatives

Qualifications and Skills:
• Prior experience in compliance, auditing, or operations within the mortgage or finance industry
• Strong understanding of lending regulations and broker responsibilities under ASIC/ACL
• Excellent attention to detail and organisational skills
• Confident communicator with the ability to deliver training and engage with team members
• Analytical and systems-minded with the ability to interpret data and drive process change
• A proactive, solutions-focused mindset with a collaborative approach to work

How to Apply:
If you're ready to take ownership of compliance in a fast-paced, people-first company, we’d love to meet you! Please submit your resume and a short cover letter explaining why you’re the perfect fit for Madd. For a more personal touch, feel free to email Tia Niarhos directly at [email protected].