Sure Insurance is a property insurance expert who strives to ‘bring the fair back to insurance’ through placing the people at the centre of everything we do.

At the core of the Sure Insurance proposition is the discipline of risk selection through understanding and pricing risk more effectively than our competitors and ensuring that our interactions with consumers are always reflective of our core values –

We act responsibly – we do what’s right and we follow through

We are open – we listen and engage with all people and possibilities

We keep it simple – we keep things clear and transparent

We make things better – we’re proactive and challenge the status quo

We put people first – we act with empathy, dignity and respect

The concept of ‘fairness’ is part of the Sure Insurance DNA and this starts with looking at consumers specific risks, not just taking a generalised view based on their broader local area.

About the Role

In this role, you’ll support the delivery of our compliance assurance framework by conducting testing, monitoring, and analysis of key risk and control activities. Your insights will drive improvements to how we operate and help ensure we’re meeting our regulatory obligations and delivering outstanding service.

What you’ll do:

Conduct compliance testing and quality reviews within claims and operational teams

Monitor service standards and complaints outcomes against regulatory and internal benchmarks

Identify trends, control gaps, and opportunities for process improvement

Document assurance outcomes and contribute to team reporting and analysis

Support training and awareness activities related to compliance and QA

Work closely with Claims and other teams to strengthen our risk management culture

About You

You’re a detail-oriented professional with experience in quality assurance, compliance, or risk roles—ideally within general insurance or financial services. You take pride in doing things the right way and enjoy working in a team environment that values collaboration, integrity, and continuous improvement.

You’ll bring:

Minimum 12 months’ experience in a quality assurance or compliance support role

Knowledge of general insurance operations, industry codes, and regulatory obligations

Strong communication and analytical skills

Confidence using QA systems and tools to support evidence-based reporting

A proactive mindset and commitment to improving outcomes for customers and the business

Why Join Sure Insurance?

A purpose-led organisation with a clear focus on fairness and integrity

Flexible working options and a supportive team culture

Opportunities for learning and development as part of our Continuous Development Program

Be part of a growing business that values simplicity, transparency, and putting people first