Zenith Payments is a leading provider of innovative payment solutions, committed to delivering exceptional customer service and support. We are looking for a dynamic Customer Support Specialist to join our team and provide our customers with timely, efficient and high level support.

As a Customer Support Specialist at Zenith Payments, you will provide exceptional support to our clients. This role involves addressing client inquiries, resolving payment processing issues, and ensuring customer satisfaction. The specialist will work closely with the customer support team to maintain efficient and effective service delivery.

Balmain Location. 4 days in office.

About Zenith Payments and employment benefits:

• Secure privately owned Australian owned and operated business.
• Zenith is a fast-growing, profitable, and innovative business at the forefront of the payments and prepaid card industries.
• Established payment processor for over 18 years with strong growth in volume and people, which provides strong personal career development opportunities.
• Growing business with new roles and opportunities opening regularly.
• Free on street parking in Balmain, or a 10-minute bus trip from Town Hall.
• 20 annual leave days.
• 5 additional ‘Odd Job Days’ every year for those ad-hoc jobs, family events, or other ‘things’ that you need a day off to do. These are allocated from Sick / Carers Leave and commence after 12 months of employment.
• Generous maternity and paternity leave policy with additional paid leave in addition to Government Scheme.
• Regular Zenith Awards with staff-nominating-staff for an award and prize based on above and beyond performance.
• Flexible work arrangements with combination of in office (Balmain) and WFH options available. A great place to work with many employees with over 10 years of service.
• Strong culture with Zenith Values driving what we do and how we do it.

Responsibilities:

Skills and Experience

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve issues related to payment processing and account management.
• Provide detailed information and guidance on the features and benefits of Zenith Payments' solutions.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with internal teams to escalate and resolve complex issues.
• Participate in team meetings and contribute to the continuous improvement of support processes.
• Stay informed about industry trends and best practices in customer support and payment processing.
  

Qualifications

• Proven experience in a customer support role, preferably in the payment processing or financial services industry.
• Strong understanding of payment processes and systems.
• Excellent communication skills, both written and verbal.
• Ability to troubleshoot technical issues and provide clear, step-by-step solutions.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using customer support software and CRM systems.