The Receptionist has a key role as the first point of contact for our aged care facility who provides customer service and administrative support for our residents, visitors, and staff.

This is a Permanent Full time position

Your Contribution

• The nature of the role will require you to work on site Monday to Friday from 9 am to 5pm
• Undertake reception duties to support the day to day requirements of the area including answering phones, basic data entry referring queries to appropriate contact
• Meet and greet clients and visitors and provide exceptional customer service
• Assist Resident Manager to identify, establish, improve and maintain administrative processes
• Operation, maintenance and security of record keeping systems and software
• Assist in administrative functions for meetings and events, including catering.
• Provide information to clients and visitors ensuring that all enquiries are dealt with in a confidential and sensitive manner
• Other duties as directed

Qualifications

• Qualifications in Business Administration or demonstrated competency in core requirements
• Reception and/or Administration Support experience
• High attention to detail and accuracy
• Proficiency with Microsoft Office Suite (Word/Excel/Outlook)
• Demonstrated ability to identify customer requirements, alter services in response to identified needs, and evaluate customer satisfaction
• Demonstrated time management skills and ability to priorities work
• Demonstrated ability to communicate both orally and in writing with persons of various levels and positions in an organizational context, and external churches, partners and suppliers
• Possess a National Criminal History Check, relevant for Aged Care (or willing to obtain)

About Us

Fresh Hope Communities exists to create spaces that cultivate belonging and places that feel like home.
For almost 90 years, we have been providing quality support and lifestyle choices across retirement, residential and respite settings, as well as conference and outdoor adventure experiences for school and community groups. We have over 900 staff and together we service residents and customers across NSW.
For more about us visit our website https://www.freshhope.org.au

We'd love to hear from you!

Please submit your cover letter and resume via the quick "Apply" link
We'll be in touch as soon as we can, don't wait until closing dates to press submit!