We are Campbelltown Family Medical Centre, With a core mission to provide ‘care beyond expectation’, our multidisciplinary team will work towards providing a patient-centred and holistic model of care to address every aspect of your healthcare needs.

We’re seeking a warm, professional, and highly organized Medical Receptionist/Administration to join our small team, based in Campbelltown 5074. This is a fantastic opportunity to work in a supportive environment, where quality care and professionalism are our top priorities. We are offering casual employment.

The Difference You'll Make

This role is so much more than answering phones or booking appointments. You'll be:

Welcoming every patient like family — with empathy, kindness, and care.

Supporting our clinical team by ensuring appointments, records, and admin run smoothly.

Creating clarity for patients — helping them understand what to expect and making their visit feel calm and organised.

Building relationships with referrers and providers through timely, friendly, and professional communication.

Bringing your ideas to the table to improve how we do things — whether that’s reducing wait times, making instructions easier to follow, or finding new ways to show patients they matter.

A Typical Day

Greeting and checking in patients, ensuring their comfort from the very first moment.

Answering phone and online enquiries with warmth and clarity.

Coordinating appointments, patient records, and scan reports with precision and care.

Assisting with Medicare and private billing processes.

Liaising with referring doctors and healthcare providers to ensure continuity of care.

Managing the day-to-day flow of the clinic and stepping in wherever you’re needed.

What You’ll Bring

Previous experience in medical reception or customer service — especially in a healthcare setting preferable not mandatory.

A naturally warm and professional manner — both in person and on the phone.

Strong organisational and time-management skills — you’re someone who thrives on keeping things running smoothly.

Attention to detail and confidence with software systems (experience with medical systems is a bonus).

A patient-first mindset — always thinking about how to make their experience better, easier, and less stressful.

The ability to work collaboratively in a fast-moving, hands-on team environment.

Apply now to become our next Medical Receptionist and be a part of our growing team.